IT Help Desk Technician

Tenstreet is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. Tenstreet is based in Tulsa, Oklahoma. Together we’re disrupting the ways in which companies market to, recruit, onboard and manage drivers.   

We’re a team of overachievers who excel in execution, collaboration and problem solving. We offer great benefits and a casual environment.  But the real perk of working at Tenstreet is being part of a community that values your work, encourages life-long learning and fosters a supportive culture.   

The IT Support Technician will participate in the day-to-day support and administration of the company’s office network, employee workstations, IP phone system, and other internal applications and tools.  

Responsibilities will include provisioning, troubleshooting, and maintenance of macOS and Windows systems and associated software, as well as employee on-boarding and training. The ideal candidate will also serve as a general technical resource involved with various projects.  

Who you are: 

• You bring a strong customer focus and a passion to help people get their work done. 
• You communicate clearly to both technical and non-technical end users. 
• You can work in a fast-paced environment which gives a lot of independence to employees. 
• You manage your work and effectively coordinate with others.  
• You learn quickly. New technical skills come naturally for you. 

What you’ll be doing:  

• Acting as main point of contact for IT-related issues in a mixed environment of macOS and Microsoft Windows. 
• Providing technical assistance and support to end users. 
• Performing audio-visual setup and support for internal company meetings. 
• New hire setups, including account creation, workstation configuration, and user training. 
• Maintaining IT ticketing queue. 
• Providing oversight of software licenses and acceptable use of IT resources. 
• Acting as a backup IT system administrator. 

What you’ll bring: 

• Ability to quickly identify IT-related issues and know where to look when you don't know the answer.
• Power-user level experience on macOS and Microsoft Windows.
• Experience using Microsoft Office 365.
• Solid understanding of the usage and administration of cloud services.
• Demonstrated ability to manage an interrupt driven workload.
• The ability to work independently in a fast-paced environment.
• Strong customer service skills.
• Experience with a ticketing system.
• Familiarity with centralized client management systems.
• Experience supporting both Android and iOS devices.
• Security-focused mindset. 

Preferred  

• Working knowledge of common collaboration platforms. 
• Working knowledge of networking technologies and concepts, including Wi-Fi, VLANs, VPNs, and managing network devices. 
• Basic knowledge of Linux/Unix systems. 
• Basic system administration experience.

What we’ll provide you:  

• A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others. 
• A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others. 

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