Neostella is managing the recruitment process for this position in partnership with Provana. The selected candidate will be employed directly by Provana, not Neostella.
Job Summary:
We are seeking a motivated and customer-oriented IT Support Specialist to join our IT Infrastructure team. The successful candidate will provide first-level technical support to end-users, ensuring efficient and effective resolution of hardware, software, and network-related issues.
Key Responsibilities:
- Provide day-to-day technical support to users for desktop systems (Windows/Mac), applications, and peripheral devices (printers, scanners, etc.).
- Troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain desktop/laptop hardware, operating systems, and standard applications.
- Set up and support user accounts, permissions, email, and system access as per company policies.
- Log, track, and manage IT support tickets using the helpdesk system.
- Escalate unresolved issues to senior IT staff or relevant teams.
- Maintain inventory records of IT assets and equipment.
- Assist in deploying patches, antivirus updates, and security configurations.
- Support video conferencing and collaboration tools (Zoom, Slack, Teams, etc.).
- Participate in new hire onboarding, including workstation setup and orientation.
- Follow IT policies, procedures, and security best practices.
Requirements
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
- 2–4 years of relevant experience in IT desktop support or similar role.
- Good understanding of Windows OS, Microsoft Office Suite, and basic networking.
- Familiarity with Active Directory, DNS, DHCP, and basic ticketing systems.
- Strong problem-solving and communication skills.
- Ability to work independently and within a team.
- Customer service mindset with a proactive approach to issue resolution.
Benefits
- Undefined Contract
- Pre-paid health insurance coverage with Sura for you and one additional member of your family.
- Flex PTO
- Yearly ophthalmological health bonus
- Growth opportunities, workplace benefits, and much more!
* All resumes and application answers must be in English
