IT Help Desk Technician

Aristotle is seeking an IT Help Desk Technician to join our dynamic team. The ideal candidate will provide technical support to our staff and assist in resolving a variety of hardware and software issues.

Key Responsibilities:

• Respond to user inquiries and provide technical assistance via phone, email, or in-person.
• Troubleshoot hardware and software issues, including operating systems and applications.
• Maintain documentation of user interactions and technical issues to ensure continuous improvement.
• Install, configure, and update computer systems and software as needed.
• Assist users with account management, data security, and network connectivity issues.
• Work collaboratively with other IT staff to enhance the overall efficiency of the department.

Salary Range: $46,000-$60,000/year

Requirements

• 1-3 years of experience in a technical support or help desk role.
• Basic knowledge of networking concepts.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication and customer service skills.
• Experience with Microsoft Office 365
• Experience with Microsoft Windows 10 & 11
• Experience with Windows Server 2016 - 2022
• Must possess a patient, positive, customer-friendly attitude
• Will be expected to work in the DC office on a daily basis and take regular trips to our primary data center in Washington DC.
• CompTIA A+ certification or equivalent preferred.

Benefits

All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.