IT Field Technician

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.

The IT Field Technician is responsible for both internal and external facing responsibilities. In this position, you will be a critical point of contact between the iT1 organization and iT1’s customers, in engaging, building, and executing images and technologies. You will be responsible for making sure all assigned tasks are being completed in adherence to iT1 standards.  

Requirements

• Travel 75% or more of the time to Client sites to execute specific project requests. 
• Provide excellent customer service and IT support during field visits. 
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports. 
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives. 
• Take lead on executing day-to-day responsibilities. 
• Provide notification to Professional Services management team when issues are ongoing and impacting end users to keep them informed. 
• Document all client issues and escalate to the Project Manager. 
• Create documentation as needed. 

Job Qualification Requirements:

• At least 2+ years IT experience. Knowledge of workstation deployment and PC applications desired. 
• Experience and knowledge of Ekahau software application and conducting wireless assessments. 
• Experience and knowledge of Microsoft server operating systems. 
• Experience and knowledge MS Active Directory. 
• Experience and knowledge of Virtualization technology. 
• Experience and knowledge of conference room solution installation and configuration. 
• Experience and knowledge of IT infrastructure and server technology. 
• Experience and knowledge with routers, switches, firewalls, and many other network devices. 
• Must have excellent troubleshooting and problem-solving skills. 
• Experience and knowledge of TCP/IP, DNS, DHCP, VPNs. 
• MCSE/MCSA/MCP, A+ and/or Network+ are desirable. 
• Must possess excellent time management skills. 
• Ability to work in flexible environment based on customer scheduling requirements. 
• Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy. 
• Able to lift 35 - 50lbs. 

Physical Demands May Include:

• Lifting or carrying up to 50 lbs. 
• Lift 50 lbs. + 
• Standing for long periods of time. 

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)