IT Field Technician I

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician I who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.

In this dynamic position, you'll ensure all assigned tasks are completed to the highest iT1 standards while enjoying the adventure of traveling up to 75% of the year. If you're passionate about technology and love the idea of exploring new places, this role is perfect for you!

Requirements

• Travel 75% or more of the time to Client sites to execute specific project requests. 
• Provide excellent customer service and IT support during field visits. 
• Disperse equipment to the appropriate installation location onsite and install using best practices cable management. 
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports. 
• Validate equipment functionality. 
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives. 
• Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed. 
• Document all client issues and escalate to the Project Manager. 
• Create documentation as needed. 

Job Qualification Requirements:

• A minimum of 2+ years IT experience in a relevant position.  
• Knowledge of workstation deployment and PC applications desired. 
• Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location. 
• Experience installing and troubleshooting wireless access points. 
• Experience and knowledge of conference room solution installation and configuration. 
• Experience and knowledge of IT infrastructure and server technology. 
• Experience and knowledge with routers, switches, firewalls, and many other network devices. 
• Must have excellent troubleshooting and problem-solving skills. 
• Experience and knowledge of TCP/IP, DNS, DHCP, VPNs. 
• MCSE/MCSA/MCP, A+ and/or Network+ are desirable. 
• Must possess excellent time management skills. 
• Ability to work in flexible environment based on customer scheduling requirements. 
• Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy. 
• Able to lift 35 - 50lbs. 

Physical Demands May Include:

• Lifting or carrying up to 50 lbs 
• Lift 50 lbs. + 
• Standing for long periods of time 
• Time spent in low postures (crouching, stooping, kneeling, bending) 
• Climbing (ramps, stairs, or ladders) 
• Sit at a computer for 8 hours per day 
• Keyboarding for 8 hours per day 
• Reaching Overhead 
• Near Vision (working with small objects or reading small print) 
• Speaking (communicating information to clients/coworkers) 
• Hearing Requirements (In person speech, telephone, other sounds) 
• Driving 
• Travel up to 75% (Away from home M-F)

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)