IT Field Support Technician

About Indigenous Pact PBC, Inc: 

Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy. 

Indigenous Pact’s dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans.  

Job Description  

• Job Title: IT Field Support Technician
• Base Salary: $80-$100k, based on skillset and experience
• Location: Seattle/Tacoma, Washington 
• Work model: Hybrid/ Remote (Multiple Clinic Visits)
• Hours: Clinic Operating Hours and on-call rotation
• Travel Requirements: up to 10% 
• Reports to: Director, IT Operations

Job Summary:  

We're looking for a hands-on IT Field Support Technician to support our growing network of healthcare clinics serving Tribal communities. This role is critical to ensuring our clinical teams have reliable technology to deliver excellent patient care. You'll be on the front lines—setting up new clinic locations, keeping existing sites running smoothly, and solving tech challenges as they arise. 

What You'll Do:  

• Lead onsite IT setup and support for new clinic openings, including networking infrastructure, hardware installation, and go-live preparation to ensure seamless launches
• Provide responsive day-to-day technical support for existing clinic locations, maintaining system reliability and resolving issues quickly to minimize disruption to patient care
• Support our mobile clinic operations by ensuring consistent connectivity, functional equipment, and reliable systems in dynamic environments
• Collaborate with our internal IT team and Managed Service Provider (MSP) partners to troubleshoot complex issues, maintain technology standards, and align solutions with clinic operational needs
• Provide coverage during clinic operating hours and participate in on-call rotations as needed to ensure support availability when our teams need it most 

Required Qualifications:  

Education & Experience 

• Associate’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and hands-on experience
• 2–4 years of experience in IT field support, systems administration, or technical services role
• Prior experience supporting healthcare environments (EHR systems, HIPAA compliance, clinical workflows) preferred
• Experience working with Managed Service Providers (MSPs) and coordinating escalations 

Technical Skills 

• Proficiency with networking fundamentals (TCP/IP, VLANs, DHCP, DNS, VPNs, wireless configuration)
• Experience setting up and troubleshooting routers, switches, access points, and cabling
• Strong knowledge of Windows and Microsoft 365 environments (Azure AD, Exchange Online, Teams, Intune)
• Familiarity with imaging/deploying workstations, printers, scanners, and peripherals
• Understanding of security best practices in endpoint and network management
• Experience supporting VoIP systems (e.g., RingCentral, Zoom Phone, Teams Calling) preferred 

Professional Skills 

• Proven ability to diagnose and resolve technical issues independently in the field
• Strong communication and interpersonal skills with both technical and non-technical users
• Reliable, organized, and capable of managing multiple priorities across locations
• Commitment to providing excellent customer service in a mission-driven environment
• Ability to lift and transport equipment (up to ~40 lbs.) as needed 

Other Requirements 

• Valid driver’s license and ability to travel frequently between clinic sites (may include occasional overnight stays)
• Flexibility to provide after-hours or on-call support during clinic go-lives or incidents
• Respectful engagement with Tribal communities and commitment to cultural awareness 

Why Choose Indigenous Pact?

Building a strong culture and exhibiting our core values is important to us. When you join Indigenous Pact, you are joining a team that values: 

• Empathy is at the heart of everything we do—we listen, we understand, and we put ourselves in the shoes of others, whether it's our teammates, our clients, or the communities we serve.
• Wisdom is about learning from experience, being thoughtful in our work and making decisions that are grounded in knowledge and insight. It's about taking the time to get things right.
• Bravery is having the courage to take bold risks, challenging the status quo, and knowing that growth happens when we push our limits.
• Transformation drives us to continuously grow—both as a company and as people. It’s about not being afraid to change and to keep pushing forward in the pursuit of excellence. 

Visit our Careers page (https://www.indigenouspact.com/careers) where we encourage you to learn more about the characteristics that are important to us (and we hope you bring them as well) such as Healthcare-focused, growth mindset, self-motivated, collaborative, resilient and adaptable.  

Beyond the job opportunity and incredible culture, we also offer: 

• Indigenous Pact's PTO Policy includes vacation, wellness and 11+ company-paid holidays. 
• Competitive benefits including 401(k), Medical, Dental, and Vision insurance
• Open, transparent lines of communication with leadership
• Committed to giving back to improving our communities and environmental impact
• A development-focused environment where you have autonomy to drive your career path 

Indigenous Pact is an equal opportunity employer, and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.