IT Engineer/Senior IT Engineer

Who we are: 

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements.

What will you do:

• Coordinate and facilitate new hire IT onboarding and offboarding including equipment provisioning and IT security orientation.
• Own the IT user account and hardware inventory lifecycle.
• Resolve IT issues reported by employees with a focus to educate and discover self-service opportunities
• Provide in-person IT support in our Chicago office for video conferencing & AV equipment, office technology, and WiFi.
• Utilize mobile device management tools (Jamf / Intune) to enforce security baselines on our fleet of corporate devices.
• Research, evaluate and make proposals on new technology and support methods.

The following experience is relevant to us:

• Bachelor's degree or equivalent with 2+ years experience in systems administration or IT support.
• Primary expertise in macOS with solid proficiency in Windows.
• Working knowledge of Google Workspace, Slack, and Zoom.
• Experience with administering a single-sign on service like Okta 
• Ability to troubleshoot network infrastructure devices, including wireless access points, routers, switches in corporate offices.
• Communicating complex IT concepts clearly and effectively to non-technical users.

Seeking Candidates in:

• Chicago, IL 1-2x a week

What We Are offering:

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential.
• Excellent benefits

• We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Grubhub weekly lunch stipend for in office days (SkipTheDishes for Canada)
• Udemy and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
• Annual parking stipend – Duh. We help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
• Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.
• Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.
• A workplace recognized as CityLights award winner by 1871, 2025 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity.
  

Compensation in Illinois:

• Depending on your skillset and experience, you can expect your base salary to be between $60,000 - $93,500 as well as a discretionary bonus and leading total rewards package including stock options. 

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.
Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US or Canada and not require sponsorship for employment now or in the future.