Biograph is seeking an IT Engineer to serve as the operational backbone of our growing IT function. As the sole on-site IT presence, you'll own the full spectrum of technology operations across our clinic—from white-glove end-user support to systems administration, vendor management, and infrastructure projects.
This role is ideal for an experienced support professional who thrives in high-autonomy environments, takes deep ownership of outcomes, and understands the critical importance of privacy and security in healthcare. You'll join a small, nascent IT team with significant latitude to define best practices, introduce new tooling, and shape how IT scales alongside the business.
This role is based in San Mateo, CA, on-site 4+ days/week.
WHAT YOU WILL DO
End-User Support
- Serve as the primary point of contact for IT inquiries, delivering high-touch, in-person support at our San Mateo clinic
- Resolve help desk requests from remote teammates via Slack, email, and phone
- Escalate complex issues to senior team members or external vendors as appropriate
- Maintain and expand our IT knowledge base to improve self-service and AI-assisted ticket deflection
Systems Administration
- Administer and maintain our core tooling stack: Okta, Google Workspace, Kandji (Iru), Meraki, CrowdStrike, Slack, Apple Business Manager, 1Password, Zoom, KnowBe4, Level.io, Veeam, HubSpot, Verkada, and Active Directory
- Execute employee onboarding/offboarding workflows via Okta; provision and configure laptops
- Maintain IT asset inventory and lifecycle tracking
Projects & Improvement
- Lead or contribute to IT projects spanning security, infrastructure, and operational efficiency
- Collaborate cross-functionally to evaluate, pilot, and implement new technology solutions
- Automate repetitive workflows using scripts (PowerShell, Bash) or low-code platforms (Make.com, n8n)
WHAT YOU BRING TO THE ROLE
- 3–5+ years of hands-on IT support experience
- Deep proficiency with macOS and Windows endpoints
- Experience administering identity platforms (Okta, Entra ID, or similar) and MDM solutions (Kandji, Jamf, Intune)
- Solid understanding of networking fundamentals and experience with Meraki or equivalent
- Exceptional customer service instincts—you default to empathy and clear communication
- Strong organizational skills with meticulous attention to detail
- Self-directed: comfortable operating independently with minimal oversight
- Nice to haves:
- Exposure to Windows Server, Hyper-V, or Linux administration
- Familiarity with HIPAA compliance requirements and healthcare IT environments
- Experience with ticketing/CRM systems (HubSpot, Linear, Zendesk, etc.)
- Scripting or automation experience (PowerShell, Bash, Python, or workflow tools)
- Previous experience in a startup or high-growth environment
COMP | PERKS | BENEFITS
- $105,000 - $135,000 per year
- Equity in an early stage company
- Medical, dental, and vision insurance
- 401(k)
- Paid maternity / paternity leave
- Unlimited PTO
- Biograph Membership
WHY JOIN US?
Biograph is on a mission to drive meaningful advances in human healthspan and lifespan. We’re not simply focused on helping you live longer, we’re focused on making every year the best it can be. Biograph is an equal opportunity employer offering competitive salaries, comprehensive health benefits, and a people focused culture.
- Innovation at the Core: Work with a forward-thinking team that merges the latest in health technology, data science, and personalized care.
- Collaborative Ecosystem: Work alongside engineers, designers, and clinicians to create groundbreaking solutions that redefine what's possible in healthcare. You will be part of a multidisciplinary team where innovation thrives, and every voice matters, contributing to a culture that values diverse perspectives and bold thinking.
- Impactful Leadership: Be the voice for our members' health journeys, influencing the development of cutting-edge tools and technologies to enhance their lives.
- Opportunities for Growth: With Biograph, you're not just stepping into a role—you're joining a company where growth and development are prioritized. As we continue to scale and innovate, you will have opportunities to expand your expertise, take on new challenges, and make meaningful contributions to the broader healthcare landscape.
- A Purpose-Driven Mission: At Biograph, we're committed to more than just healthcare—we're focused on changing lives by extending healthspans and improving quality of life through personalized care. If you're passionate about making a tangible difference, this is your chance to be part of something truly transformative.
