IT Asset Coordinator

SUMMARY:   

We are currently expanding, and we are looking for a full-time IT Asset Coordinator with minimum 2-year experience in a similar role who will be supporting the IT team in delivering IT Asset Management services locally and for supported metro, regional and international locations.  The focus of the role is improving the overall user experience, development of strong relationships with vendors and the safe keeping of our clients PC assets. 

The IT Asset Coordinator will champion the need for, and the value of, adherence to Asset Management processes. 

HIERARCHY: 

The candidate will report to global operations manager with New Era and take direction from onsite partner leadership.  

PRIMARY DUTIES:  

• Coordination of PC inventory located in storage room 

• Coordinating the outward movement (logistics / courier arrangements) of PCs to users or vendors 

• Ensuring PCs returned to storage for re-use are imaged and in good working order 

• Coordinate the inward receipt of PCs returned by users or vendors 

• Ensure all received PCs are disk wiped, a physical check of the device is performed, and hardware diagnostics check is completed   

• Ensuring that the Asset Management system is updated whenever a PC asset leaves or is returned to the inventory storage 

• Coordinate, and actively participate in, the disposal of EOL PCs  

• Segregating PCs found to be faulty and scheduling authorized repairs to attend onsite to complete repairs for PC faults found to be supported under warranty 

• Obtaining a local quotation for the repair of PC faults that are not supported under warranty 

• Working with the AM team to determine whether it is economically viable to have a PC repaired 

• For pre-approved repair costs, arrange for faulty PCs to be shipped to an authorized repair vendor for any PC faults that are not supported under warranty 

• Lead the monthly Physical Inventory Validation, validating in stock assets against data contained in the asset database 

• Monitor PC model and accessories inventory levels to ensure sufficient volumes are available for operational support needs 

• Submit requests for PC models to be ordered when volumes fall below minimum levels  

• Monitor asset management compliance of support teams 

• Educate support teams on the correct procedures to follow 

• End user support / workstation setup 

• Prepare monthly operations report 

COMPENTENCY: 

• Excellent written, verbal and interpersonal communication skills 

• Ability to work independently as well as working autonomous in a team. 

• Proactive and able to think outside the box 

• Ability to work to tight deadlines whilst managing multiple tasks and maintaining high attention to detail and accuracy 

• Competent at handling confidential information 

• Professional and friendly approach to users and vendor relations. 

• Ability to work across IT and Admin functions 

REQUIRED EDUCATION: 

Highschool diploma or equivalent required 

EXPERIENCE: 

Minimum 2 year of experience working in a similar role 

LANGUAGE SKILLS: English proficiency  

QUALIFICATIONS:  

Basic experience in asset management  

Basic experience in IT troubleshooting 

PHYSICAL DEMANDS:  Must be physically able to lift and carry IT equipment/boxes up to 15kg 

WORK ENVIRONMENT: 

The candidate will work onsite under direction of the partner leadership team 

EXPECTED HOURS OF WORK:  

8-hour shifts as directed by partner leadership.  Typically, 8-5 with 1-hour unpaid lunch or 8:30-4:30 with half hour paid lunch. 

#LI-US1