IT Application Manager (f/m/d) Finance Operations

Trusted Shops develops SaaS solutions for over 40 million users and 30,000 businesses across Europe. Our product suite includes products such as the Trustmark, Buyer Protection and the eTrusted experience feedback platform. Our products are part of a 25-year mission to enable trust between people and businesses in the digital age.

We are looking for an IT Application Manager (f/m/d) Finance Operations who will be responsible for the end-to-end management, stability, and continuous improvement of finance-related IT applications. In this role, you will act as a key interface between Finance, IT, and external service providers, ensuring that financial systems effectively support business processes, compliance requirements, and strategic objectives.

This position is ideal for professionals with 2–4 years of experience in application management, particularly in finance-related environments, who enjoy working at the intersection of technology and financial operations and want to actively contribute to improving and developing financial systems.

Your Key Responsibilities as an IT Application Manager (f/m/d) Finance Operations:

• Take ownership of finance-related IT applications (e.g. ERP, reporting, and spend management systems) and manage them throughout their full lifecycle

• Ensure the availability, performance, security, and data integrity of financial systems so that finance operations run reliably and efficiently

• Administer, maintain, and continuously improve finance applications to support stable processes and an excellent user experience

• Analyze, troubleshoot, and resolve complex system issues, providing first- and second-level support to internal stakeholders

• Help ensure seamless integration of financial IT systems across departments, enabling smooth collaboration between Finance and other business functions

• Coordinate and implement software updates, patches, and system configurations to keep applications secure and up to date

• Support the organization in maintaining compliance with financial regulations and IT security standards

• Collaborate closely with Finance and IT teams to enhance system functionality, improve processes, and drive digital finance initiatives

• Guide and train end users, sharing best practices and helping colleagues use financial systems effectively and confidently

Requirements

• A completed university degree in Business Administration, Business Informatics, Information Technology, or a related field

• 2+ years of experience in IT application management, ideally working with finance or financial systems

• A strong understanding of finance processes, such as accounting, controlling, financial reporting, and planning

• Hands-on experience with finance applications such as Kendox, Yokoy, TravelPerk, or LucaNet is a plus

• Good knowledge of IT service management principles (e.g. ITIL) and structured support processes

• Experience working with external vendors and managing service providers in an IT environment

• Strong analytical and problem-solving skills, combined with a structured and reliable working style

• Excellent communication skills, with the ability to connect business needs and technical solutions

• Fluent in English and German

What we offer you:

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)
  

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is
independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.