IT Analyst

ABOUT VAYNERX

VaynerX (https://vaynerx.com) is the most contemporary family of companies, working together to build and grow brands. Subsidiaries include VaynerMedia, Eva Nosidam Productions, The Sasha Group, Gallery Media Group, Tingley Lane Trading, VaynerSpeakers, and VaynerCommerce.

The PITCH

We are seeking an IT Analyst to primarily support our New Delhi office and broader APAC region. This is a hands-on, customer-first role in a Mac-focused environment, with opportunities to collaborate on regional initiatives and provide occasional support alongside our global IT teams across EMEA and the Americas.

Here’s where you come in.

• Provide in-person IT support for our New Delhi office (≈75 users, including VIPs)
• Serve as the primary IT point of contact for APAC, including regional onboarding and offboarding
• Deliver fast, friendly, high-quality support across Mac and Windows devices
• Support tools such as Google Workspace, Microsoft 365, Zoom, Slack, and conference rooms
• Manage tickets, documentation, and workflows in FreshService
• Manage devices, inventory, repairs, and MDM platforms (Kandji / Intune)
• Support Okta, endpoint tools, and assist with basic security monitoring
• Troubleshoot LAN/Wi-Fi and Cisco Meraki networking issues
• Partner with regional and Global IT teams to support cross-region initiatives and provide coverage when needed

Your Experience

• 3–5 years of IT support experience
• Strong macOS expertise (Windows experience a plus)
• Excellent customer service, communication, and time-management skills
• Experience supporting SaaS tools, SSO, MDM, Google Workspace, and Microsoft 365
• Solid understanding of networking fundamentals
• Ability to work on-site in New Delhi

Nice to Have

• Mac-first or Apple-focused support background
• AV and conference room support experience
• Experience in an agency or fast-paced environment
• Prior exposure to regional or multi-time-zone support models

Why Join Us

This role offers hands-on ownership of APAC IT support, meaningful regional responsibility, and the opportunity to grow your skills while collaborating with a distributed global IT team supporting teams around the world.

What you should know about VaynerMedia

Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun!

Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can’t wait to meet you.