IT Analyst

The IT Analyst will need to be local to NYC and be available to work from our New York office four days per week. 

COMPANY SUMMARY
Acquis Consulting Group is a world class management consulting firm best known for helping ambitious organizations design strategies and putting those strategies to work. With our ‘Think + Do’ approach, we design innovative solutions leveraging strategy, implementation, and digital services for early start-ups to Fortune 500 companies.

Acquis serves both domestic and global organizations from our headquarters in New York City with satellite offices in Boston, Parsippany (NJ), London and Prague.

COMPANY CULTURE
Acquis is a ‘People First’ organization, representative of one of our core values. Not only do we measure our success through the delivery of our services, but more importantly, through the satisfaction of the people who work here. We have cultivated a tight-knit culture where each individual has an opportunity and responsibility to contribute to our collective success. Due to this collective effort, we are proud to be consistently recognized as one of the ‘Best Small Firms to Work For’ by Consulting Magazine.

Acquis is seeking experienced individuals who will bring insight, passion, and intellect to the lasting relationships we establish with our clients. We go to great lengths to hire valuable additions to Acquis’ collaborative and diverse work culture. We are committed to investing in our employees' growth and fostering equity in career opportunities and advancement.

JOB DESCRIPTION 

Responsibilities will include providing technical support to end-users, troubleshooting hardware and software issues, managing, and maintaining IT systems, and assisting with IT projects. This role requires a strong understanding of IT principles, excellent problem-solving skills, and the ability to communicate technical information to non-technical users effectively.

·       End-User Support 

o   Provide technical assistance and support to end-users through various channels (i.e. chat, phone, email, and in-person).

o   Resolve hardware and software issues promptly and efficiently.

o   Assist in setting up and configuring user accounts and access permissions.

·       Technical Troubleshooting 

o   Diagnose and troubleshoot hardware, software, and network problems.

o   Document troubleshooting steps and solutions for future reference.

·       System Maintenance and Upkeep 

o   Perform routine system maintenance tasks, such as system updates, patches, and backups.

o   Assist in managing hardware and software inventory.

·       Security Compliance 

o   Adhere to and enforce IT security policies and procedures.

o   Assist in maintaining a secure IT environment by implementing security best practices.

o   Participate in security planning meetings.

·       Documentation of IT processes

·       New Hire Onboarding and Training 

o   Provide training and guidance to end-users on IT-related topics and best practices.

o   Help users understand and utilize IT resources effectively.

o   Lead IT onboarding processes for new employees, including account provisioning, equipment setup, security training coordination, and systems access configuration.

QUALIFICATIONS

·         Minimum of three (3) years of hands-on experience in an IT support role, including end-user support,troubleshooting hardware and software issues and maintaining IT systems.

·         Strong knowledge of operating systems (Windows & macOS) and software applications

·         Experience administering Microsoft 365 (Admin, SharePoint, OneDrive, Teams, Office, Exchange)

·         Familiarity with single-sign on and identity management (Okta preferred)

·         Proficiency in troubleshooting hardware, software, and network issues

·         Familiarity with IT security principles and best practices

·         Excellent communication skills, both written and verbal

·         Strong interpersonal skills and a customer-oriented mindset

ACQUIS BENEFITS INCLUDE:
• Comprehensive health insurance benefits
• 401K and company match
• Competitive PTO, parental leave and time off policy
• Life insurance
• Health club and physical fitness subsidies
• Home office subsidy
• Home internet and cell phone subsidies
• Access to personalized mental health platform
• Education assistance
• Student loan reimbursement
• Charity donation matching program

Salary:
Actual compensation is influenced by many factors including individual skill set, experience and qualifications. The range of starting base pay for this role is $80K-$95K.