IT Administrator & Support Specialist

Relevance is a Google-multi awarded, fast growing Digital Agency that provides cutting edge online marketing services.

Great Place To Work®

Great Place To Work Hellas® certified Relevance in 2020 as a Great Place To Work®. This special recognition is a meaningful achievement and encourages us to enhance our efforts to create an open, inclusive, and creative high trust working environment where everyone feels as an integral part of our team and can evolve personally and professionally. We are grateful to our people for believing in our mission and doing their best to make Relevance a great place to work.

Selected Clients

AVIS, BEAT, Jumbo, Kaizen Gaming, Zakcret, Mothercare, Porsche, Hondos Center, Public, Brown Hotels, Celestino, Agnotis, Prince Oliver, YAMAHA, Zeus & Dione, UNICEF Greece, Benaki Museum.

Awards

Google Ads Impact Awards 2025: Data Innovation Award
Peak Awards 2025: Grand Winner | Best Performance Per Industry (13 Awards)

Google Premier Partner Awards 2021: Diversity, Equity, and Inclusion Award Winner

Peak Awards 2020: Performance Agency of The Year (41 Awards)

Google Premier Partner Awards 2019: Video Excellence Award Winner

E-volution Awards 2019: 14 Awards

Peak Awards 2019: Performance Agency of The Year (30 Awards)

Google Premier Partner Awards 2018: Display Innovation Award Winner

Google Premier Partner Awards 2018: Video Innovation Award Winner

Google Export Guru Award 2018

Peak Awards 2018: 15 Awards

Google Export Guru Award 2017

Stelios HajiIoannou Young Entrepreneurship Award 2017

Google “Ready to Rock” Award 2016

Our Principles

At Relevance, we focus on six core principles through which we cultivate our culture, promote excellence and evolve: Diversity - Knowledge - Innovation - Execution - Humility - Ownership.

Our company's core purpose is to provide an environment for employees, clients and ourselves to flourish and throughout our eleven-year long lifetime we have heavily invested time & resources in building and maintaining a strategy, structure and methodology with one goal in mind; Growth. We have also managed to create an inspiring working environment in which our people can perform and develop by guiding and being guided.

We Hire for Attitude and train for Skill

We see every recruit as a next important building block for our company and search for well-rounded professionals with diverse backgrounds and an insatiable appetite for knowledge. Subsequently, we passionately invest in their skill-set development by: (1) providing a comprehensive product education orientation (2) setting performance related targets that impact their end of year salary increase, reinforcing at the same time meritocracy, (3) supporting an open space culture to nurture knowledge sharing.

As an IT Administration & Support Specialist, you will:

• Provide timely and effective technical support to team members, both on-site and remotely, across various channels (phone, email, chat)

• Diagnose and resolve hardware and software issues across desktops, laptops, and peripheral devices

• Configure and set up new team members’ laptops and accounts, ensuring a seamless onboarding process with the necessary guidance and support

• Maintain and upgrade IT systems, including managing user accounts, access permissions, and software installations/updates/configurations

• Administer mail accounts, aliases, and group emails

• Accurately record and update company hardware and devices using the asset management tool

• Perform hardware repairs and replacements when required

• Create and maintain comprehensive documentation for technical issues, resolutions, and IT procedures

• Ensure system security and compliance with organisational policies and industry standards

• Regularly check and maintain antivirus and email protection systems

• Participate in the evaluation, implementation, and deployment of new technologies and IT projects

• Collaborate with other teams to ensure continuous improvement and seamless IT operations

Requirements

What you will bring:

• 4-5 years of proven professional experience in IT support

• Working knowledge of:

  • Windows OS and Mac/Linux

  • Networking: LAN, WAN, TCP/IP, DHCP, DNS, and Active Directory

  • Hardware: Laptops, printers, copiers, and projectors

  • Enterprise Applications: Microsoft 365 & Azure environments

  • Desktop Management: Application deployment and updates

  • Scalefusion MDM or a similar too

• Familiarity with Google Workspace is a plus

• Knowledge of GDPR and ISO 27001 information security standards is a plus

• Knowledge of Hubspot CRM and Project Management Tools (e.g., Redmine) is a plus

Benefits

• Competitive salary

• Private Medical & Life Insurance

• Growth opportunities

• Extensive education

• City Center Office

• Bonus opportunities