IT Administrator

LearnUpon is looking for an IT Administrator to join our team. This is a hybrid role, working 4 days per week from LearnUpon's Salt Lake City office.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We're always striving for the best solution (not the easy one). We’re proud of our success and we’re humble and hungry to achieve more. 

Our IT Team is responsible for maintaining the hardware, software and networks that all LearnUpon employees use. The role ranges from cloud systems administration, to scripting and automation, to operating systems maintenance to network troubleshooting. This is a generalist role, and an ideal opportunity to broaden your IT skills.

You will be based in our Salt Lake City Office and will be the IT Team point of contact in the office, powering the success of our various teams there. If you like troubleshooting all sorts of technical issues, have some macOS administration experience, and are genuinely interested in solving people's technical problems, this is the role for you!

 What will I be doing?

• Operating a help desk ticketing system, prioritizing requests as they arise.
• Maintaining wired and wireless networks & internet connectivity.
• Setup and distribution of our laptop fleet to employees, along with associated user access management.
• Upgrading and maintaining A/V collaboration tools.
• Automating any manual, repetitive team tasks, through a mix of scripting, new tooling, and programming.
• Troubleshooting software issues in a macOS environment and in a variety of SaaS tools used by LearnUpon employees daily.

What skills do I need?                                                                                  

• macOS administrator experience.
• Friendly, approachable, trustworthy character with a genuine interest in resolving technical issues.
• MDM experience (ideally macOS).
• Some physical network and A/V skills (cabling, cable troubleshooting/tracing, equipment assembly & installation).
• At least basic WiFi and wired networking troubleshooting skills.

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a big plus

• macOS-specific MDM admin experience (e.g. Jamf, Kandji).
• Information Security experience (e.g. awareness / experience in relevant security controls required by ISO 27001 and SOC II).
• Networking certification or experience in WiFi and/or wired network design & troubleshooting.
• IAM experience/certification (e.g. Okta, OneLogin, etc.)
• Scripting experience in Bash, Python, etc.

Why work with us?

• Competitive salary and company ESOP.
• Comprehensive private health insurance scheme and Company pension scheme.
• 25 days Paid Time Off + 1 annual company wellness day off.
• Work in a fun and supportive environment with regular team events.
• Excellent career progression - take LearnUpon where you think it can go.

What is the Hiring Process?

Applicants for the position can expect the following hiring process:

• Qualified applicants will be invited to schedule a 30-minute call.
• Successful candidates will then be invited to a series of practical interviews.
• Finally, candidates will have a short interview with our CFO.
• Successful candidates will be contacted with an offer to join our team.

LearnUpon is an Equal Opportunities Employer. 

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

Visit our Careers site to find out more about working for LearnUpon, and check us out on Instagram.