IT Administrator

About AvePoint

Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of you!

Overview:  

As an IT Administrator, you’ll be part of our IT team, helping support those team members independently, while also collaborating with the team on a regional and global level for various other IT projects. You’ll investigate and diagnose network and VM problems, collect IT usage data, make recommendations for improving our company's IT systems, and carry out routine configuration and installation of IT solutions. This role is for someone who enjoys helping employees with a variety of IT requests, such as setting up network devices, virtual machines, new users, resolving common software and hardware issues, ensuring security and authentication issues to any systems that may arise as well as being involved in various IT audits like SOX and ISO. 

What You'll Be Doing:  

As an IT Administrator, you'll need to be proficient in the various aspects of Information Technology and passionate about learning and staying current on technology trends. You're an adaptive problem solver who can help where needed and swing into action to help resolve any technical issues that may arise. 

Your Key Responsibilities: 

• Monitor and maintain network infrastructure, server performance, and redundancy 

• Ensure security across desktops, servers, and network appliances 

• Manage patching for server VMs and support AD, AAD, and Intune 

• Troubleshoot firewall and VLAN segmentation issues 

• Provide support for on-prem and cloud services (Azure, Office 365) 

• Participate in SOX and ISO audits and enforce compliance workflows 

• Automate recurring tasks through scripting to improve efficiency 

• Assist in planning and implementing systems and office setups 

• Maintain server backup procedures and software distribution plans 

• Manage virtual machines and cloud resources effectively 

• Create and maintain technical documentation 

• Monitor system logs and alerts, and take appropriate action 

• Review internal systems and products to identify and mitigate security risks 

• Investigate and remediate security incidents 

• Collaborate with internal and external parties on security concerns and risk mitigation 

• Coordinate certification efforts and conduct internal/external penetration testing 

• Review and update security policies and procedures 

• Perform internal security audits 

• Respond to customer security RFPs, RFIs, and general inquiries 

• Provide emergency on-call support during off-hours 

Is This the Right Role for You? 

We’re looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table. If you're a team player with a strong drive for continuous learning and innovation, we want to hear from you. 

What We Value:  

• 3+ years of experience in IT support and administration, experience with Azure preferred 

• Bachelor’s degree in Computer Science, Computer Engineering, or IT-related degree 

• Professional confidence and excellent communications skills 

• Good knowledge of IT operating systems, especially Windows and Linux 

• Hands on experience installing IT hardware and software 

• Strong organizational and time management skills 

• Proven troubleshooting skills and the ability to stay calm and methodical under pressure 

• Experience drafting and documenting technical procedures and protocols for end users 

• Off-hour support up to 10% of total work hours and occasional regional/global travel as needed 

The Salary Range for this role is $60,000 - $100,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions—apply even if your expectations fall outside the range.