We are looking for a senior IT Administrator (+6 years of experience). The person in this role will be responsible for implementing innovative solutions to enhance operations and IT support experience, analysis of defects/enhancements and IT transformation process from old and outdated to new and modern technologies.
Main Tasks and Responsibilities:
Projects
- Gather technical requirements for system enhancements.
- Participate in the change request process for any system updates (technical and functional).
- Participate in the technical testing effort ensuring a smooth delivery in production.
- Participate in launching and following up on initiatives as assigned.
- Assist in the respect of project deadlines and schedules.
- Identify product gaps or weaknesses and suggest areas of improvement, as needed.
- Communicate and apply project standards.
- Prioritize from assigned projects and independently accept ownership of tasks.
- Co-ordinate with various project stakeholders and provide timely updates on the status.
Application Support
- Perform level 3 support and analysis of reported issues, evaluate alternative business solutions, workarounds to minimize the impacts ensuring proper resolution and follow up with the vendor or service provider.
- Ensure a smooth follow up of all technical processes (Online, STP, flows and batches…), making sure known issues are well documented and available for first line of support.
Technical skills:
- Ability to understand business requirements and translate them to technical solutions.
- Creative and logical thinking to analyze a change request / problem or issue and define potential solutions or improvements, ways to do it, and being able of transpose logical thinking to a schematic / diagram and documents for both presentation / discussion / documentation.
- Capable of managing services running on Linux or Windows Servers (stop, start, deploy, debug).
- Capable of developing small programs using scripting language (Shell, Perl, Python, or Ruby).
- Academic or Professional knowledge of Confluence, JIRA, GIT/Bitbucket is a plus.
- Understanding of Application Servers such as WebSphere, Tomcat, JBoss etc. is a plus.
- Participate in planning, implementation, and sizing of the IT infrastructure.
- Prior experience with job schedulers (e.g. CA Workload Automation, Control-M).
- Technical knowledge of protocols of all type TCP / IP / SMTP / FTP / HTTP/S is required.
- Understanding of system architectures such as SSO, Firewalls, load balancer, storage systems and network basics etc. is required.
Language Skills:
- English – Mastery (written and spoken).
- Fluency in Italian is a strong advantage.
Soft Skills:
- Team player demonstrating high performance, flexibility, and adaptability.
- Ability to work in fast paced global environment.
- Hybrid (2 days/week) working model in Lisbon, but during the first 3 months, more on-site presence will be required.
