- Monitor, create, update, and close support tickets in the web-based ticketing system
- Maintains company’s IT infrastructure and ensures that the IT environment of the company is running, effective and provide sufficient level of availability of the services.
- Install, manage and configure workstations, servers, smartphones and business applications.
- Participate in office design projects for new offices including network, VoIP, Video Conferencing and internal infrastructure.
- Diagnose and resolve IT environment problems, measures availability and collects data allowing planning for improvements of the IT systems.
- Coordinate and manage onboarding/offboarding process for new hires
- Work together with internal security team, third parties and other teams in order to ensure that the IT systems configuration reflects needs of the company.
- Assist users with day to day queries and resolve issues promptly coordinating with resources across different business units, vendors and other regions.
- Develop and maintain the documentation of the environment to ensure it is updated and presents up-to-date state of the IT environment.
- Participate in internal and external IT security audits, ensuring compliance with industry standards (e.g., ISO 27001, NIST, GDPR, SOC 2)
- On-call standby support for the region on a regular schedule basis
Requirements:
- Skills in managing IT systems in flexible, multi-location and international environment.
- Strong understanding of the Windows Active Directory technology and Windows operating systems.
- Basic knowledge of the IT network solutions.
- Managing helpdesk tickets and remote troubleshooting
- Experience with IT asset management and procurement.
- Good spoken and written English
- Self-motivation and attention to details
- At least 3yrs experience
Nice to have:
- Experience in administration of cloud business solutions (e.g. Office 365, Jira, Confluence).
- Working knowledge of Azure / AWS / other cloud solutions
- Knowledge of the software development solutions
- DevOps experience
- Knowledge and experience in the other security areas (e.g. network security, security architecture, security solutions management)
- Understanding of personal data protection requirements
Additional information
· Fast learner to pick up the company’s various IT solution; and able to handle system installation.
· Ability to communicate effectively and build rapport with team members and clients.
· Adhere to company standards, policy and procedure.
· Willing to work with a wide variety of cultures.
· Willing to be contactable on an on-call basis after-hours by mobile phone.
· Willing to travel locally and overseas when required
