Position Summary & Responsibilities:
Known internally as an Event & VIP Engineer, this role works closely with the services that organize events - Corporate Communication, EXCOM, Marketing Services, communication teams of the various departments, etc. this role is in charge of the audiovisual services for events. As an expert in audiovisual solutions, you will support the preparation of events and ensure pre-production, production, and post-production quality. In association with this main mission, you will be a key player in the VIP Services team to collectively respond to the specific IT requests of EXCOM members.
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Events:
- In the pre-production phase, prepare the media and materials necessary for the sessions.
- Operate in coordination with internal and external partners in the production and realization of events.
- In the post-production phase, finalize the media/supports for publication.
- Be proactive in developing technical means to respond to requests (PC, sound, light, capture, software).
- Develop the configuration of technical tools (planning, control room, post-production) to continuously improve the quality of service of events
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VIP Services:
- In balance with the activity related to events and in coordination with the other members of the VIP Services team.
- Manage in proximity the IT incidents reported by VIP users.
- Manage in proximity the requests for IT assistance, or requests for material and application changes.
- Collaborate with the various IT support teams.
- Follow the key KPIs related to VIP Services.
Education, Skills, & Experience:
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Bachelor’s degree required - Computer Science, Technology, or related field preferred with 3+ years in a customer facing role and technical event support role required
- In lieu of a degree, High School Diploma/GED with 3+ years in a customer facing role and technical event support role AND 4+ years of IT experience also accepted
- Event planning and/or coordination is a plus.
- IT support role for VIP populations.
- Prior experience working with Service, Customer Support, Sales or Marketing teams.
- Proficient with Service Desk tools (ServiceNow, etc.)
- Ability to work well with colleagues based in other countries (ASPAC, EMEA, etc)
- Domestic and international travel may be required (must maintain valid passport
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