Investigational Pharmacy Services Coordinator

Union: Non-Union
New or Replacement Position: New
Site: Princess Margaret Cancer Centre
Department: Pharmacy Clinical Trials
Reports to: Manager
Wage Range: $48.51 - $60.64 per hour
Hours: 37.5 Hours per Week
Status: Permanent Full-Time
Closing Date: March 5, 2026

Position Summary

The University Health Network (UHN) Pharmacy Department is seeking an Investigational Pharmacy Services (IPS) Coordinator to support multi-site IPS teams and advance pharmacy services within UHN's research framework. This role is pivotal in ensuring operational excellence, regulatory compliance, and efficient workflows in IPS across the network.

The IPS Coordinator will leverage their clinical pharmacy expertise, communication skills, and technical knowledge to streamline workflows, improve efficiency, and promote consistency across sites. They will lead change management initiatives, optimize complex processes, and work closely with the Manager to develop performance metrics that drive continuous improvement. They will gather and analyze operational data to inform strategic planning and enable data-driven decision-making, while acting as a liaison between IPS teams, researchers, and external stakeholders.

Duties

• Leadership and Change Management
  • Champion process improvements and implement best practices across IPS sites.
  • Mentor and coach team members, fostering collaboration and a positive work environment.
  • Organize and lead team meetings and huddles to maintain alignment and engagement.
• Operational Excellence
  • Oversee investigational pharmacy service workflows from initial protocol review and impact assessment, to dispensing and study closure.
  • Monitor and evaluate workflows to ensure efficiency, consistency, and compliance with departmental objectives.
  • Collaborate with leadership to design and track performance metrics that support organizational goals.
  • Allocate resources effectively to meet operational demands and support program growth.
• Data-Driven Decision Support
  • Gather, analyze, and interpret operational data to provide actionable insights for management.
  • Prepare project status reports and recommendations to enhance research standards and outcomes.
• Compliance and Safety
  • Ensure adherence to clinical trial regulations, Accreditation Canada standards, and Ontario College of Pharmacists requirements.
  • Audit processes to ensure patient safety and confidentiality throughout medication ordering, verification, dispensing, and administration processes.
  • Stay current with relevant legislation, SOPs, and hospital policies.
• Collaboration and Communication
  • Act as a liaison between IPS teams, researchers, and external partners to resolve operational issues.
  • Contribute to policy development and continuous improvement initiatives.
  • Provide training, guidance, and mentorship to team members.

• Completion of university degree (Bachelor’s of Science Degree in Pharmacy) or PharmD, or equivalent required
• Certificate of competency from the Pharmacy Examination Board of Canada required
• Active registration with the Ontario College of Pharmacists (Part A) required
• At minimum greater than 6 years of practical and related experience  
• Previous project/systems management experience
• Demonstrated success in leading change and utilizing change management frameworks and tools
• Excellent verbal and written communication and follow-up skills
• Proficient organizational, time management and critical thinking skills with the ability to effectively problem solve and prioritize in a high-pressure environment
• Familiarity with Research Regulatory requirements
• Hospital pharmacy residency an asset
• Membership in the Canadian Society of Hospital Pharmacists an asset
• Previous Clinical trials experience an asset

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.