This role involves managing CCTV requests, ensuring operational camera functionality, and coordinating with hub managers for layout adjustments to enhance surveillance efficiency.
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job Description:
Responsible for taking care of CCTVs requests from investigation team
Reporting any down cameras to operations and agency responsible for bosta cameras
Responsible for accurate timings for CCTV extraction based on scanning action
Monthly hubs visits to check cameras location
Responsible for cameras naming based on hubs layout
Incase of any layout changes - responsible for reporting to hub manager and head of ops
Requirements:
Knowledge of complaint management principles, techniques, and best practices.
Excellent communication skills, both verbal and written, with the ability to effectively communicate with customers and internal stakeholders.
Strong problem-solving and decision-making abilities, with a customer-centric approach.
Bosta delivery will ship your products anywhere in Egypt. With the fastest courier service in Egypt & Bosta logisitcs you won't worry about delivery or tracking
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