Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes. We are currently in search of our next Interpreting Project Manager.
We are looking for someone passionate about languages and cultures, and who is interested in a long-term career with us. As an Interpreting Project Manager, you will oversee the day-to-day management of interpreting project life cycles, working in a fast-paced environment, and acting as the bridge between our clients and our freelance interpreters. The ideal candidate possesses a proven track record in interpreting project management, excels in client and vendor relationship management, and demonstrates exceptional organizational and communication skills.
Position type: Full-time
Location: Remote (worldwide)
Responsibilities:
-Perform cost analysis, prepare project budgets and quotes for clients, and work within established budget goals.
-Manage the complete project lifecycle from initial client contact to database updates to final review after completion.
-Ensure that all milestone stages are completed and reviewed for quality.
-Adhere to applicable policies and standard operating procedures.
-Answer client queries thoroughly via chats, phone calls, and emails on time.
-Understand client needs and use a result-driven approach to expedite communication.
-Develop and maintain a trusted relationship with clients as well as establish and preserve excellent relationships with freelancers globally
-Report activity and actively communicate with peers.
-Handle freelancers’ queries and negotiate their rates as needed.
-Conduct screening of freelancers to be used in projects and ensure their understanding and application of DT policies and procedures, as well as the adherence to quality standards.
Qualifications:
-University degree in Business Administration, International Relations, Translations, or any relevant field is preferred
-Experience in interpreting project management, business administration, and customer service, or a similar role.
-Advanced verbal and written communication skills in English (Native or C1) and fluency in a foreign language
-Ability to handle changing requests in a day-to-day environment
-Strong decision making, organizational skills, problem solving, attention to detail, including the ability to prioritize and multitask
-Excellent cross-cultural and interpersonal communication skills
-Strong sense of professionalism, accountability, and politeness
-Experience working in dynamic remote teams
-Knowledge and experience managing conference events or remote simultaneous events is a plus
-Project management certificate or training is a plus
To be considered for this position, you’ll need to:
Both steps are required to move forward in the evaluation process.
Please note: Candidates may be asked to complete a background check before hiring.
Please note that all application questions are mandatory. If any question is left incomplete or does not have a full answer, the application may be disqualified, or we may reach out to you for clarification.
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