Interpreting Operations Manager

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.

Position type: Full-time (40 hours per week)
Location: Remote (worldwide)

We are looking for an Interpreting Operations Manager to join our team. This person will be responsible for the execution of all interpreting projects performed for clients, including the management of databases and processes, quality and timeliness of deliveries, effective and efficient allocation of resources, and cost effectiveness and profitability of the services. The Interpreting Operations Manager will be under the direct supervision of our Chief Operations Officer.

Responsibilities

• Effectively supervise project managers and other operations roles, who are responsible for interacting with project stakeholders and delivering on-time, high-quality quality and cost-effective assets
• Responsible for overall interpreting operations, including processes and optimizations within teams
• Ensure high-quality, cost-effective, and efficient projects.
• Maintains a tracking system for recording metrics to ensure that the performance meets the client's expectations.
• Help identify strengths and weaknesses of the Operations Department by the ongoing measurement of key performance and production indicators.
• Identify and predict obstacles and risks to projects and seek solutions to eliminate them.
• Ensure clear and pertinent communication across the interpreting team, other Operations divisions, and other departments, including providing visibility into large projects and progress against our team goals
• Identify and predict obstacles, collisions, and risks to projects across multiple teams and seek solutions to eliminate them

Requirements

• +5 years of experience working at the management level in the Interpreting industry
• Deep knowledge of the industry, its evolving needs, technology and process
• Knowledge of interpreting tools and AI implementation
• Proven ability to manage a team’s operating budget and make strategic decisions to reduce costs over time
• Experience establishing systems, supporting teams, and fostering relationships
• Proven skills and experience in mediation, negotiation, presentation, and conflict resolution
• Excellent communication skills, both written and verbal, with experience interacting with senior leadership
• Comfortable with ambiguity in a fluid organization
• Fluency in English and a secondary language is a must; additional languages welcome!
  
  

To be considered for this position, you’ll need to:

1. Submit your application.

2. Complete the Emotional Intelligence and Wonderlic assessment after submitting your application.

Both steps are required to move forward in the evaluation process.


Please note: Candidates may be asked to complete a background check before hiring

All the application questions are mandatory. If any of the questions do not have a full answer, the application may be disqualified, or the candidate might be contacted for the responses.