Internship for Customer Success Team - Implementation Engineer

Please note that this job posting is exclusively for an Internship position. Only candidates seeking internship opportunities will be considered.

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Tencent, Supercell, Coupons.com and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly.

Work Location: Pune

Eligibility: BE/B.Tech (CS, IT and E&TC) 

Responsibilities:

• Exposure of programming languages (Python, JavaScript, bash, powershell, C#) 
• Familiarity with version control systems such as Git
• Collaborate with  Implementation partners 
• Assist with proof of concepts for strategic and enterprise customers
• Work side-by-side with customers to design, build, and deploy complex integrations
• Establish partnerships and strategic relationships with contacts at our biggest brands
• Time management is critical and should be able to manage multiple tasks/projects simultaneously.
• Analyze and audit existing Helpshift implementations for the purpose of making improvements
• Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions 
• Work collaboratively with Customer Success Managers, other Services teams, and Sales to ensure customers’ overall success with the product 
• Continually optimize the overall onboarding process with improvements to documentation, training, and other customer-facing content

Requirements

• You have exposure with any of: Python, Go, C#, Node.js, Powershell
• You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing 
• You are exceptionally organized 
• Understanding of Object Oriented Programming concepts
• You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
• You have excellent communication skills
• You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel (advantage)
• You are curious about complex systems and a natural problem solver
• Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time

Benefits

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.