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Flip GmbH

Internship Customer Success

Stuttgart , Germany
internship

AI overview

Support customer success through direct interactions, system optimization, and training material creation, while experimenting with AI tools to enhance processes.

Empowering every employee.

Our mission is to be the world's most used AI employee experience platform by changing the way frontline employees work.

At Flip, we have a clear goal: to revolutionize the world for frontline workers and give them a voice. Become a Flip Game Changer and work with an unbeatable team to ensure that all employees, no matter where they work, have access to their company's internal information. If you're ready to make an impact and shape the work lives of millions of people, then you've come to the right place!

 

Start: March 2026 (latest April 2026)

Are you looking for an exciting adventure and want to be more than just a bystander - actively shaping the journey instead? Do you enjoy working independently and seeing the direct impact of your work? Then you’re exactly right for us.

What you can expect with us

  • Hands-on Customer Success & Account Management: You will support our Customer Success team in day-to-day customer interactions and learn how we strategically guide customers, solve challenges, and achieve shared goals.
  • Assistance in System Optimization: You will actively contribute to the setup, customization, and optimization of our employee apps, helping to tailor solutions to customer needs.
  • Training & Enablement Materials: You will create and refine onboarding and training materials (e.g. guides, presentations, best practices) that enable our customers to get started successfully..
  • Event Organization: Prepare customer meetings, interactive workshops, and energizing kick-off events.
  • Involvement in Success Stories: Gain insights into the design and evolution of our extensive collection of success stories, and contribute creatively to the planning of concepts.
  • Experimenting with AI & New Tools: You will have the opportunity to experiment with AI tools - for example, to create content, analyze customer feedback, or optimize internal processes - and actively bring in new approaches.

What you bring with you

  • Initial practical experience in customer management, consulting, SaaS, or a comparable role is a plus, but not required
  • Strong communication, organizational, and presentation skills
  • A self-driven, structured working style and the motivation to move things forward
  • Creativity, curiosity, and a solution-oriented mindset
  • Good German and English skills, both written and spoken
  • Willingness to be present on-site in Stuttgart on a regular basis

We look forward to celebrating the next successes together with you!

 

What we offer you

  • Work mode: We’re remote-first, giving you flexibility to work from home. At the same time, we deeply value the power of in-person collaboration. Depending on the role, you’ll join occasional team events, workshops, or meetings in our Berlin or Stuttgart offices - always with plenty of notice. The exact balance will be discussed during your interview.
  • Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing.
  • Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere.
  • Be part of something bigger: You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed.
  • Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters.
  • Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview.

At Flip, everyone is welcome - no matter what gender you identify as or how old you are. Sexual identity, origin, religion, world view and disabilities do not influence your potential job at Flip. The most important thing is that YOU fit in!

 

Perks & Benefits Extracted with AI

  • Flexible Work Hours: We’re remote-first, giving you flexibility to work from home.
  • Remote work abroad in the EU: You can also work abroad in the European Union.
  • E-Gym-Wellpass membership & job bike leasing: That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing.
Flip GmbH

FLIP is one of the fastest growing companies in Europe. Within the last year alone, our team has quintupled in size and gained new exciting clients such as Mahle, Rossmann, Magna and the EDEKA Group. In addition, we were able to raise around 30 million US dollars in our current Series A financing round, which will now accelerate our growth and push geographic expansion into new markets. Located directly at Stuttgart's main train station, our company creates a first-class working environment and experience for employees from near and far. Our international team is characterized above all by its diversity and flexibility. Flexible working hours as well as the option of home office and remote work are part of our team culture at FLIP. At Flip, we are driven by 3 little words, "Empowering Every Employee." And that's us: We believe that information should be equally accessible to every employee. With our app, we're engaging the 80% of global employees in internal communications for the first time who were previously excluded. We give a voice to operational employee:s and know that these employees have a lasting impact on the business success of our partners. We are looking for A-players who want to build something big together with our Premium League team and at the same time are looking for a company where culture and togetherness are in focus. Your role will help shape our growth in a sustainable way.  

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