International Centre Office Assistant

The Corporate Development, Applied Research and International (CDARI) division is home to SAIT’s continuing education and corporate training offerings, industry applied research services, internal business intelligence department and our centre for international learners. Join a vibrant team focused on service, opportunity and connection.  The Opportunity The International Centre Office Assistant is primarily responsible for assisting and supporting the International Centre (IC) team drive and bring focus to operational excellence, ensuring the IC's (and by extension SAIT's) systems, processes and functions are on par or exceed SAIT's PSI competitors.  The International Centre Office Assistant will act as a reference point, providing students, their families and high school counselors with support, guidance, information, and impartial advice from the student's perspective. The post holder will work collaboratively with the Centre on various initiatives involving current and prospective students.  The incumbent is responsible for a range of administrative tasks, such as (but not limited to) greeting (face-to-face and virtually) international learners and visitors to the Centre, managing IC email inboxes and triaging where appropriate. They also provide general office support with various clerical activities and related tasks, including external partnership assistance-related tasks.  NOTE: This is a 6 months contract with the possibility of up to two (2) extensions.  The Role

Administrative & Information Management

Respond to enquiries from current and potential learners in person, by email or phone and triage responsibility to the appropriate International staff when required. This requires the incumbent to maintain an in-depth, up-to-date understanding of SAIT programs

Supports with Fresh Desk triaging and responding to basic/common inquiries

Support with refund escalation emails

Support with IC EOS Newsletter, website updates, and email template organization

Enter FOIP forms into Banner and save in appropriate location – Maximizer for agented students (for commission purposes) and file in O Drive for personal FOIP forms 

Enter application information, credit information, agent information in Maximizer

International Marketing 

Supports IC with social media strategy through competitive research, platform determination, messaging, and audience identification 

Support with marketing strategies that are proactive and/or responsive to international environments

Support the IC with promotion and advertising (Create and design digital, print and broadcast advertising)

Analyze and recommend appropriate forms of advertising

Recruitment and Student Support 

Engages prospective students, parents and high school counsellors (via email, social media, webinar etc.) to inform and influence from a student perspective

Communicates general information pertaining to SAITs programs, services, enrolment policies and procedures in an accurate, timely, and honest manner from a student lens 

Works closely with staff in the Centre and delivers high-quality services and programs to support international student success and participation in all aspects of SAIT and Canadian life. 

Works closely and collaborates with the Student Support and Recruitment teams. 

Support engagement activities through marketing, event assistance (pre, during and post event), content creation, and other support where needed 

Support in International Centre’s initiatives such as the Airport Welcome Program 

Participate in webinars and in-person sessions involving current and prospective students 

Travel to event venues when needed 

Required Qualifications & Experience

High School diploma

Clear understanding of international student experience & demonstrated knowledge of organizational structure of SAIT with regards to academic programs, admission requirements & campus supports

Willing to work evenings & weekends as required 

Ability to work independently with minimal supervision 

Excellent organizational skills, outstanding verbal and written abilities, exceptional interpersonal skills, & cross-cultural awareness

Ability to function in team environment while having high degree of self-direction

Current SAIT International Student preferred

Ability to speak Mandarin, Portuguese, Korean, Vietnamese or Spanish is an asset 

Required Skills

Demonstrated ability to work & communicate with diverse groups of people

Ability to build community through engagement activities

Demonstrated ability to work in a fast-paced, high pressure, team-based environment with competing priorities & quick deadlines 

Strong written & oral communication skills 

Demonstrated ability to establish & maintain cooperative working relationships with staff, colleagues, school administrators