Who You Are

As an International Benefits Specialist for LATAM, you are a core member of the team bringing Justworks' global benefits vision to life in-market. Benefits are a strategic lever for growth, retention, and differentiation—and your work ensures that promise is delivered across the LATAM region. You will play a critical role in building and managing a portfolio of benefits that are both compliant and competitive, and that reflect what matters most to our customers and their employees.

You bring curiosity, creativity, and operational rigor to everything you do. You thrive in complex, fast-moving environments and are energized by the challenge of delivering high-quality, locally tailored benefits programs at scale. You know how to navigate regional statutory requirements, manage broker and vendor relationships, and design supplemental benefits that stand out in-market.

You care deeply about delivering a great experience—for both customers and employees. You communicate clearly and simply, even when explaining complex topics. You take ownership of your work end to end, and bring a collaborative, proactive mindset to solving challenges. Most importantly, you believe benefits can be more than just compliant—they can be differentiating, valuable, and make people feel cared for around the world.

Your Success Profile

What You Will Work On

• Lead benefits procurement, administration and renewals for LATAM, including all global health, retirement, and other benefits programs, ensuring competitiveness, compliance, and alignment with business strategy.
• Manage day to day vendor, broker and partner relationships, negotiate renewals, SLAs, and pricing to ensure value and compliance.
• Research, design, and launch creative supplemental benefits (e.g., wellness, family support, or mental health programs) tailored to local needs.
• Serve as a regional benefits subject matter expert, supporting internal teams and client-facing inquiries.
• Audit data and ensure accuracy in eligibility, enrollment, and billing.
• Collaborate with Product, Legal, and Operations to maintain alignment with EOR standards and statutory requirements.
• Develop country-level benefit summaries, communications, and enrollment guides to enhance the employee experience.
• Work with the benefit operations teams to ensure that all EOR employees can be enrolled in global benefit programs in an efficient and effective manner.

How You Will Do Your Work

As an International Benefits Specialist, results are paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.
• Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.
• Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Qualifications

• 4+ years of experience in benefits in LATAM.
• Experience managing renewals and vendor relationships end-to-end.
• Deep knowledge of statutory and supplemental benefit structures in at least one major LATAM market.
• Strong communication skills; ability to simplify complexity for employees and clients.
• Proven ability to design and execute scalable, compliant benefits frameworks.
• Comfort operating in a fast-paced, high-growth, international environment.

Bonus Points for:

• Experience in Employer of Record (EOR) or PEO settings.
• Familiarity with benefits platforms, HRIS, or brokerage systems.
• Multilingual fluency.

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