The International Benefits Administration Coordinator role will be a member of the Global Total Rewards and People Experience team. In this role the work you will do directly supports our value propositions to drive operational excellence in our global benefits programs and be a champion of the employee experience. To accomplish this, you will take day-to-day direction from and report directly to the Director, International Compensation and Benefits who is based in the UK. You will also work closely with the International Benefits Operations Analyst and members of our globally distributed HR Service Delivery team, what Netskope calls People Activation and Enablement, to ensure the seamless delivery of benefits across the employee lifecycle.

Responsibilities:

• Support day to day administration for all EMEA, LATAM & APAC benefits programs including, but not limited to, Health, Risk, Wellness & Pension. 
• Provide first level support for benefits related inquiries within the People Service Desk, HR’s case management tool and knowledge base
• Establish relationships with vendors, brokers, consultants and internal resources to ensure the effective administration for all Benefits. 
• Perform complex duties relating to the maintenance of eligibility, enrollment, contributions, invoicing, tracking and payroll reporting
• Continually evaluate processes and identify process improvements that drive both operational excellence and a better employee experience
• Provide Benefits subject matter support to key stakeholders and deliver outstanding customer service to employees. 
• Assist with internal and external audit requests. 
• Ensure compliance with all applicable mandatory and statutory regulations
• Provide cover for People Activation & Enablement Administration Coordinator and Compensation Coordinator when required. 

Requirements:

• 3+ years of relevant international benefits administration experience
• Good knowledge of benefits regulations and compliance requirements globally
• A customer-first mindset and ability to deliver exceptional customer service
• A strong communicator with excellent verbal and written communication skills 
• Ability to solve problems with high-level critical thinking and attention to detail
• Strong administration, organisational and multi-tasking skills
• Ability to take initiative with workload and knows how to effectively prioritise workload
• Experience in a fast-paced, high growth environment that is building to scale
• Proficient in Google Suite, HCM Systems (Workday) and inquiry management systems (Jira)
• Foreign Language experience desirable
• Compensation and HR operations experience desirable 

Education:

• Bachelor’s Degree or equivalent working experience.

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