Internal Account Manager

Internal Account Manager – Hybrid | £30,000–£40,000 + Bonus | Peterborough

Are you a proactive and customer-focused professional with a passion for sales and relationship management? We're looking for an Internal Account Manager to join a well-established business specialising in joinery supplies, hardware, and workshop consumables.

This is a fantastic opportunity to work in a role with a supportive team, modern offices, and plenty of room for career growth.

About the Role:

As an Internal Account Manager, you'll be responsible for managing a portfolio of B and C-grade accounts, ensuring customer satisfaction, retention, and growth. Your day-to-day will focus on building strong relationships, identifying new opportunities within existing accounts, and delivering top-tier service.

Key Responsibilities:

  • Manage and nurture a portfolio of B and C-grade customer accounts
  • Develop lasting customer relationships and provide tailored product solutions
  • Assist in handling product queries and closing sales
  • Coordinate with logistics to ensure smooth and timely order fulfilment
  • Identify upselling and cross-selling opportunities
  • Maintain CRM records and track account activity
  • Gather and report customer feedback to help improve offerings

Requirements

  • Experience in a sales or account management role
  • Excellent communication and interpersonal skills
  • Ability to manage multiple accounts and prioritise workload
  • Problem-solving mindset with a proactive attitude
  • Familiarity with CRM systems and sales processes
  • Organisational skills and attention to detail
  • Self-motivated with the ability to work independently and within a team

Desirable:

  • Knowledge of joinery supplies or workshop consumables
  • Previous experience managing B and C grade accounts

Benefits

  • Competitive salary of £30,000–£40,000
  • Bonus scheme after probation
  • Hybrid working options post-probation
  • Free on-site parking
  • Recently refurbished offices with kitchen facilities
  • Complimentary snacks and drinks
  • Company charity involvement
  • Genuine opportunities for career development

Location:
Newark Rd, Peterborough PE1

Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]

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Salary
£30,000 – £40,000 per year
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