Intern - Market Insights & Customer Service Operations Support

AI overview

Gain hands-on experience in market research and customer service operations while contributing to the development of processes and analyzing market data.

We are seeking a motivated and detail-oriented Market Insights and CS Operations Support Intern to join our dynamic team in Petaling Jaya, Malaysia. This internship offers an exciting opportunity to gain hands-on experience in market research and customer service operations while contributing to our organization's success.

Assist in collecting, analyzing, and interpreting market data to support business decision-making
Lead projects in creation of databases to document and monitor product performances
Help prepare market research reports and presentations for internal stakeholders
Support by analyzing customer feedback and identifying market trends and brand presence
Contribute to the development of customer service processes and procedures
Participate in projects aimed at enhancing market insights and customer service operations

Currently pursuing a bachelor's degree in Business Administration, Marketing, Economics, Engineering, or a related field
Strong analytical skills with the ability to interpret data and draw meaningful insights
Excellent attention to detail and organizational skills
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Proficiency in Power BI is an added advantage
Strong written and verbal communication skills
Ability to work effectively in a team environment
Customer-oriented mindset with a passion for improving customer experiences
Eagerness to learn and adapt in a fast-paced business environment
Academic projects or coursework related to market research or customer service is advantageous

Ready to drive with Continental? Take the first step and fill in the online application.