Intern - DTI Salesforce Internship

The Data, Technology, and Innovation (DTI) Salesforce Intern will support the Florida Division of Emergency Management (FDEM) project by assisting with day-to-day Salesforce administration and system enhancement efforts. This role is ideal for individuals looking to gain hands-on experience within a large, fast-paced public sector implementation that supports statewide emergency response operations. 

Intern responsibilities include building and maintaining reports and dashboards, performing data entry and data validation, and supporting permission set and profile cleanup to improve system organization and security. The intern will also assist with basic field creation and updates, troubleshoot introductory automation issues, and help resolve Salesforce support cases. 

During Emergency Operations Center (EOC) activations, the intern may be asked to provide additional system support to ensure accuracy, continuity, and readiness of mission-critical workflows. 

This internship offers exposure to real-world Salesforce administration, emergency management processes, and collaboration with technical and business teams. It provides a strong foundation for candidates seeking careers in Salesforce, public sector technology, or enterprise system support. 

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Position Summary:

• Job Title: DTI Salesforce Internship
• Full Time or Part Time: Determined upon hire.
• Temporary/Seasonal/Regular: Temporary
• Compensation: $18/hour
• Travel/Location: Hybrid in the Tallahassee FL area.
• Benefits Summary: This temporary position is not benefits eligible except where required by law.

Tasks, Duties, and Responsibilities

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions.

• Working with current salesforce developers to provide support with new or existing development/admin needs within Salesforce.
• Provide support on projects that require development within our current solutions.
• Identify ways to streamline or improve current processes within solutions.
• Salesforce data activities, such as: reporting/dashboarding, entry and validation, and profile/permission set cleanup. 
• Troubleshooting basic Salesforce automation and triaging support cases. 
• Work on projects that have a direct impact on clients if available/needed.
• Interns will be given the opportunity for shadowing experiences and exposure to various divisions and projects as available.
• In limited circumstances, Interns may be asked to assist in matters related to research and development, project management/administration, or other corporate operations.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Desire to learn or work with Salesforce.
• Ability to effectively communicate both verbally and written.
• Ability to maintain confidentiality with sensitive customers and internal information.
• Capable of multi-tasking when necessary.
• Excellent critical thinking, strategic planning, and problem-solving skills.
• Highly organized and detail oriented.
• Strong time management skills.
• Strong desire to help people.
• Ability to remain flexible and adapt quickly to changes in roles and projects.
• Knowledge for: Reporting/Dashboarding, Data entry/Validation, Permission set and Profile cleanup, Basic Field Creation/Updating, Troubleshooting Basic Automation, and Activation (EOC) Support

Requirements

Experience and Education Required

• Currently enrolled in a bachelor degree program (or recently graduated within the past year) from a Software Engineering, Computer Science, Information Technology, or related field program at an accredited university, college, or other educational facility in the Tallahassee FL area.
• 6-24+ months customer service experience.
• Proficient in Microsoft Office 365, particularly Excel.

Experience and Education Preferred

• Current GPA of 3.0 or higher.
• 1+ years of Salesforce administrative/configuration experience. 
• Salesforce Platform App Builder Certification, Salesforce Associate Certification, and/or Salesforce Administrator Certification.

Supervisory Responsibilities

The Internship position has no direct supervisory responsibility.

Expected Hours of Work

• Schedule may vary and require work on evenings and weekends and dependability and punctuality are paramount.
• Must be able to work approximately 8am -5pm Eastern Time Zone hours.

Physical Demands

• Sitting or standing for hours at a time.
• Ability to work at a computer for prolonged periods of time if needed.

Work Environment

• The internship is considered hybrid working in the client office.

Additional Qualifications

• Must be 18 years of age or older.
• Must pass company and any applicable client background check and reference check upon offer of employment.
• Eligibility to work in the United States is required.

Benefits

This temporary position is not benefits eligible except where required by law.

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at [email protected].

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