Job Requirements:
*Strong written and verbal communications skills.
*Must be able to work in 24x7 shift environment with a flexibility to work diverse schedule.
Preferred skills:
1)One of the 5G, LTE, UMTS, GSM and other Radio Access Technologies.
2)Familiarity with LAN/WAN, Routing protocols, TCP/IP, QoS, Tunneling and security protocols.
3)Unix/Linux systems knowledge.
4)Ability to understand technical issues.
*Ability to adapt quickly to changing environments and manage parallel time-critical tasks.
*Experience with Excel or other statistical analysis tools.
Key Job Functions -
Will be part of a 24x7 remote network monitoring team working on a rotating shift basis.
Network Monitoring of system events, alarms, and Key Performance Indicators (KPIs).
Responsible for KPI and technical reporting for the Customer Support team.
Collaborate with peer teams to identify their specific reporting requirements.
Perform first level technical support and analysis on issues found during network monitoring.
