Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the team
You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Pay all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains.
What you'll do
You’ll be responsible for managing Careem Pay’s daily operations for users including onboarding queries of new users, handling complaints, managing operations, and collaborating across Careem teams to manage projects. Initial focus of the role will be on managing Careem Pay for captains, hence proficiency in Hindi/Urdu is a must-have for the role
Key Responsibilities:
- Onboard new users, specially Careem captains and manage customer relations to ensure a high level of satisfaction and retention
- Execute plans to make users and usage of CPay wallet grow through promos, campaign participations and marketing activations
- Manage and maintain user databases to ensure accuracy and accessibility of information on user queries and complaints
- Collaborate with cross-functional teams to develop and implement operational processes and procedures for CPay
- Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions as necessary
- Flag operational issues & create improvement plans in collaboration with internal ops team in order to improve operational efficiency
What you'll need
- Bachelor’s or Master’s degree
- Strong verbal and written communication skills
- Languages: Fluent Hindi/Urdu (mandatory) & English
- Experience: 1-2 years
- Working with large amounts of data on spreadsheets/dashboards with familiarity of Google-suite (sheets, docs, slides)
- Ability to work on-ground with a “Yes, can do” and “get it done” attitude
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.
