Intermediate UX Designer

We’re looking for an Intermediate UX Designer to join our product team and help shape the evolution of the Rival platform. You’ll work closely with Product Managers and Engineers to design intuitive, scalable experiences across a complex B2B SaaS product — from core workflows to next-generation AI-powered capabilities.

This role is ideal for a designer who is highly fluent in Figma, comfortable delivering engineering-ready designs, and actively uses AI tools to accelerate design thinking, exploration, and prototyping.

Who are we? 

When you join Rival Group, you’re not just accelerating your career—you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast—and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What you’ll do:

• Partner closely with Product Managers to translate strategy, user needs, and technical constraints into clear UX solutions
• Design end-to-end experiences across key areas of the platform, including:
  • Research and survey authoring workflows 
  • Community management and engagement tools 
  • AI-assisted analysis and insight generation experiences 
• Use AI tools as part of your design workflow — from early ideation and concept exploration to prototyping and iteration
• Create high-quality Figma files with clear structure, components, variants, and documentation that enable Engineering to build efficiently and accurately
• Deliver build-ready specs, interaction details, and edge-case thinking to support smooth handoff and implementation
• Contribute to and evolve our design system to ensure consistency, quality, and scalability
• Collaborate closely with Engineering during build to refine interactions, validate feasibility, and ensure design intent is preserved
• Participate in user research, usability testing, and design validation
• Be a key member of multiple teams throughout the full product design lifecycle 
• Support and learn from other disciplines, for ex: brainstorm features with strategy, participate in user research, answer tech questions 
• Contribute to the overall growth and development of the IxD team 
• Manage and mentor junior/mid-level designers, helping them chart their career path and provide opportunities to grow

What You'll Have:  

• 3–5 years of experience in UX or Product Design, ideally on SaaS or workflow-heavy products
• Experience working in a fast-paced, dynamic and entrepreneurial environment
• Advanced proficiency in Figma, including component libraries, auto layout, variants, and design systems
• Demonstrated experience delivering engineering-ready designs and specs
• Comfort using AI tools to support design work (e.g., concept generation, UX exploration, prototyping, or workflow modeling)
• Strong interaction design skills and systems thinking
• Experience designing complex, multi-step user flows
• Ability to clearly explain design decisions and tradeoffs to cross-functional partners

Nice to Have

• Experience designing AI-powered or data-heavy products
• Familiarity with conversational interfaces or mobile-first UX
• Experience working alongside Design Systems or Material/MUI-based systems
• Interest in Human-Computer Interaction (HCI) or emerging interaction models

Why us for your next career adventure?  

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap. 

• In determining salary, Rival Technologies considers many factors including the successful candidate’s skillset and experience as well as internal equity. The salary range for this position is $70,000 to $ 90,000, with the upper portion typically reserved for tenured employees who have developed extensive job knowledge and expertise within the company.

Our compensation package also includes:

• Home office, Internet and Cellphone stipends
• RRSP plan with employer matching
• Parental leave top up

💆‍♂️ Flexibility and time off

• Hybrid working model and home office benefits
• Comprehensive paid time off that covers vacation, sick, and personal days. 

🩺 Health and wellness

• Extended health and dental plan
• Health spending account
• Generous sick, personal, and mental health days
• $1,000 annual mental health benefits with Canada Life

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

• 91% of our people believe management practices are equal and impartial
• 86% have pride in their work and the organization
• 91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

• Courage
• Results
• Energy
• Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. At Rival, we value the unique qualities and experiences that each candidate brings to the table. We believe in a personal approach to hiring and take the time to thoroughly review each resume ourselves. Rest assured, we do not use AI or automated systems to review or filter resumes. Every application is carefully reviewed by our hiring team to ensure a fair and personalized evaluation process. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that individuals in underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please email [email protected]

Finally, we know from time to time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!