Custom Software Systems (Inc.) is seeking an Intermediate Help Desk Specialist to join our client's user and desktop support team. The specialist will provide onsite desktop support to a user base of approximately 600, located in Washington DC, and at remote sites. The position will support the Endpoint Computing & Administrative Services team (ECAS).
Responsibilities
- The Help Desk Specialist will interface with internal customers of varying technical ability and other technical support teams within the client to resolve a wide range of technical issues.
- The Specialist must demonstrate the ability to follow standard operating procedures and processes and assist the team in automating processes where possible.
- The Help Desk Specialist must have experience managing support efforts using a ticketing system such as ServiceNow or Remedy.
- The Help Desk Specialist may be called upon to provide occasional support over nights and weekends.
Required Qualifications
- At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment
- Perform as a Tier 2 or Tier 3 Information Technology Help Desk support
Education
Citizenship
US, Green card
Knowledge, Skills & Abilities
- Demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting for:
- Microsoft Windows 10
- Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
- Microsoft Project/Visio
- HP Desktops/Laptops/Tablets
- iPhones, and iOS
- Professional experience in using Active Directory
- Execute PowerShell scripts
- Experience using of SCCM to manage workstations and laptops
- Experience designing and supporting non-standard Windows 10 configurations as needed
- Must be customer service-oriented and self-motivated
- Demonstrated analytical and problem-solving skills
- Strong interpersonal and communication skills who can work with people at various levels of the organization
