Intensive Case Worker

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.   If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.     ORGANIZATION SUMMARY World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. POSITION SUMMARY: World Relief is seeking an Intensive Case Worker to provides case management to refugees and immigrants who require care beyond the scope of primary case management services. The Intensive RSS program supports individuals with challenging needs that require special attention, including those with serious medical conditions, women at risk, and survivors of gender-based violence.  The position will help participants requiring specialized medical or mental healthcare to better integrate into the community by learning to overcome barriers and do things such as learn how to access services to manage their disability and/or medical condition; overcome obstacles to employment; address mental health issues; and reach self-sufficiency in all areas of vulnerability.  Will also support group programming and case work by other case workers on the Family Case Management team. This is a limited-term position funded through a grant agreement until 6/30/26 and contingent upon funding extension. ROLE & RESPONSIBILITIES:

Client Services

Assist families in accessing and understanding Medicaid, All Kids, WIC, LIHEAP, and other benefits

Provide transportation assistance to and advocacy at doctor's appointments and emergency room visits 

Orient participants to navigate the healthcare system on their own including making appointments, keep track of appointments, advocate for themselves in appointments, and follow-up appropriately after appointments

Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed

Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments

Counsel participants on the importance of maintaining health insurance and connect them to resources to become enrolled in a healthcare exchange

Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed

Perform home visits as needed

Provide orientation and outreach to participant families regarding relevant medical and other intensive services

Coordinate with other local health programs and support services (such as nutrition, fitness, WIC, etc.) to ensure participants’ access 

Confer with medical service providers on ways to tailor their services, information, classes, routine procedures and systems to be more usable and beneficial to participants

Recruit and enroll participants into case management programming

Engage in planning, preparation, outreach and coordination with outside presenters for educational opportunities for participants 

Facilitate referrals to mental health and legal services and engage in ongoing consultation and support as needed with these providers (including but not limited to immigration legal services)

Work closely with other staff, interns, and volunteers to provide holistic services to each immigrant family. 

Administrative Responsibilities

Verify service delivery through completion of case file forms and case notes 

Create a Service Plan comprised of each participant’s goals in collaboration with participants and keep it current throughout their service period

Complete risk domain assessments for all participants

Record all activities related to client progress and intervention in case notes and file

Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events

Complete monthly reports as assigned

Other duties as assigned

JOB REQUIREMENTS:

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

Bachelor’s degree or at least one year working in an office environment

MS Office skills required

Valid driver’s license, and ability/willingness to drive clients is required

Ability to work occasional early mornings, evenings or weekends as necessary

PREFERRED QUALIFICATIONS:

Bachelor’s degree in nursing, pre-medicine, social work, counseling, or a related field is desired

Case management experience with vulnerable populations preferred

Fluency in Spanish, Dari, Pashto, Burmese, or Rohingya desired

Demonstrated compassion, patience, cross-cultural sensitivity and strong mediation skills

Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants

Highly self-motivated with strong follow-through and ability to work independently 

Basic understanding of transformational development principles

Ability to navigate the American health care system including Medicaid

Familiarity with medical terminology and HIPPA compliance requirements

Adaptable and comfortable working in a fast-paced environment

Strong organizational skills and ability to maintain detailed, accurate records  

Comfortable working in a team environment