Position Summary

We are seeking an experienced Integrations Support Lead to join our team. The ideal candidate will have a strong technical background in SQL and Boomi, with an understanding of manufacturing business processes. This role will involve working closely with the Production Support Team, managing incident resolution, determining root causes of issues, and implementing permanent solutions. The Integrations Support Lead will also assess and design enhancements for error handling and optimization to ensure the stability and resilience of all integrations.

Key Responsibilities:

Incident Management

Collaborate with the Production Support Team to address integration issues promptly
Follow company guidelines on incident management to ensure consistent and effective responses
Work on the quick resolution of integration issues to minimize downtime and impact on operations

Root Cause Analysis and Solutions Implementation

Determine and document the root causes of integration issues
Develop and help implement permanent solutions to prevent recurrence of issues
Work with team leads to understand and apply effective solutions to identified issues

Enhancements and Optimization

Assess current integrations and design enhancements for improved error handling and optimization
Implement strategies to enhance the stability and resilience of all integrations
Identify and address potential areas of improvement to support seamless integration operations

Collaboration and Communication

Work closely with team leads, developers, and other stakeholders to ensure effective communication and resolution of integration issues
Document and communicate technical aspects of integration support and enhancement efforts

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience as an Integrations Support Lead or similar role in a manufacturing environment.
Strong technical skills in SQL and Dell Boomi.
Familiarity with various platforms such as JDE, Blue Yonder, MS SQL, Oracle.
Experience in incident management, root cause analysis, and solutions implementation.
Knowledge of manufacturing business processes is a plus.
Excellent communication and documentation skills.
Strong problem-solving and analytical abilities.
Ability to work collaboratively with cross-functional teams.

All your information will be kept confidential according to EEO guidelines.