Integration Success Manager

About JustPark

JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and local government to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences.

We’ve always believed parking should be easier—from end to end. That’s why we, two trailblazing companies—ParkHub and JustPark—have come together to make that vision a reality. 

ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.

Now, as one unified company, we’re combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.

About the Role

The Integrations Success Manager will own the full lifecycle of our integration partner relationships — onboarding new partners to our platform, deploying those integrations across our parking operator client base and serving as the escalation point when things break.

This is a cross-functional, high-ownership role sitting at the intersection of partnerships, client success, and product-engineering. You'll be the person who makes integrations actually work in the real world — not just on paper.

What You’ll Do

Integration Partner Onboarding & Enablement

• Own the technical onboarding of new integration partners (e.g. parking hardware vendors and ticketing platforms)
• Define and document integration specifications, data flows, and credential/provisioning requirements in collaboration with engineering
• Build onboarding playbooks and maintain partner-facing documentation so future deployments are repeatable and scalable

Partner Relationship Management

• Serve as the primary point of contact for a portfolio of integration partners
• Run regular business reviews, track integration health metrics, and surface partner feedback to internal product and engineering teams

• Manage partner expectations around roadmap timelines, API changes, and deprecations
• Identify and act on opportunities to grow a partnership through new products and iterations of existing integrations.

Client-Side Integration Deployment

• Own the provisioning and configuration of partner integrations for end clients (e.g. setting up a TIBA parking system for Acrisure Stadium as part of a broader onboarding project)
• Coordinate across internal teams (client success, onboarding, support, engineering) and with partners to ensure deployments land cleanly and on time
• Own the handoff from deployment to steady-state, ensuring the client's team is trained and the integration is monitored
• Identify and surface opportunities for increased integration adoption by clients

2nd Level Support and Subject Matter Expert

• Monitor integration health to proactively identify issues
• Act as the escalation layer between frontline support and engineering for integration-related issues
• Triage issues using logs, API traces, and partner documentation — distinguish between client misconfiguration, partner-side faults, and platform bugs

• Drive resolution with urgency, communicate clearly with clients and partners throughout, and document fixes for future deflection

Cross-Functional Collaboration and Continuous Improvement

• Work closely with product and engineering to flag integration gaps, prioritise fixes, and feed real-world deployment learnings back into the product
• Partner with the sales team during pre-sales to scope integration complexity and set accurate expectations
• Produce documentation and deliver training to increase the broader success team’s knowledge of integrations

• Contribute to internal tooling and process improvements that reduce manual effort in provisioning and support

What Success Looks Like

30 days

• Established relationships with your portfolio of integration partners
• Taken ownership of at least one client deployment 

• Built SME level knowledge of at least two integrations

60 days

• Established partner escalation path for at least one integration partner 
• Integration deployments you own are delivered with minimal/no support needed
• Improved the documentation for at least two integrations

90 days

• Established partner escalation paths with your portfolio of integration partners
• Integration deployments are delivered faster with fewer post-launch quality issues
• Delivered at least two process improvements and/or internal tools which produce measurable benefits

Requirements

Must Have

• 3+ years of experience client success, technical account management, or solutions engineering role
• Excellent interpersonal skills with the ability to communicate efficiently with team members across multiple teams and levels
• Strong organizational skills, able to work independently and take ownership of assigned tasks in a fast paced environment 
• Ability to prioritize competing priorities to deliver results
• Demonstrated desire for continuous learning and improvement
• Positive and energetic work approach  

Nice-to-have

• Technical fluency to read API specs, review logs and write basic SQL/python scripts
• Structured project management or professional services experience
• Experience in start-up and/or scale-up businesses
• Experience working with teams and/or clients across multiple time zones
• Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions
• Background in parking technology, mobility, event management or venue operations

You're Probably a Good Fit If…

• You find satisfaction in making complex, messy integrations work reliably at scale
• You're equally comfortable on a call with a VP at a stadium and in a Slack thread debugging a webhook timeout with an engineer
• You're proactive about identifying systemic issues rather than just closing individual tickets

• You treat documentation as a force multiplier, not a chore

Benefits

Recharge your batteries

• Unlimited PTO policy
• Complimentary in-office barista
• Catered breakfast & lunch between Tuesdays - Wednesday
• Regular social events at the office

Investment in you and your wellbeing

• Comprehensive medical & dental coverage through Cigna
• Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
• Employee Assistance program

Simplifying journeys so you can breathe easier

• Subscriptions to mental health assistance platforms
• Travel stipend for local employees

We look out for your family

• Generous parental leave policy
• Fertility support via ARC Fertility
• Pet insurance and discount plans

Look after the pennies

• 401(k) retirement and savings plan

Success is best when it's shared

• Regular social activities such as annual Hackathons and ad hoc celebrations

Our Hiring Process

• First Stage Interview (30 mins) - Virtual interview with the People Team to tell you more about JustPark and discuss your background, career goals, and role fit
• Hiring Manager Interview (45 mins) - Virtual interview with the Hiring Manager to dive deeper into your experience and your interest for the role
• Panel Interview (1 hour) - Final interview with a panel of the Integration and Client Sucess team at JustPark. We'll ask you to come prepared with a task for this stage and present your ideas back to the team. We'll also discuss and final questions with you around the role and JustPark