Integration Reliability Engineer, Technical Operations, Local Payment Methods

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The AMER Local Payment Methods (LPM) team, a vital part of Stripe's Payments organization, manages critical payment flows and a platform handling hundreds of billions of dollars annually. We develop and scale the infrastructure and financial partner integrations necessary for Stripe to process, manage, and disburse funds across North America and Latin America, encompassing various countries, currencies, and payment methods.

Our work is fundamental to Stripe's growth, enabling thousands of developers to build valuable products and services used by billions. Our mission is to boost global GDP by simplifying the creation of international payment products, services, and platforms that manage money.

Technical Operations roles within AMER LPM are crucial to Stripe's success, focusing on financial partner integrations and expanding funds flow. We bridge product/platform engineers and financial partners, ensuring smooth collaboration and clear communication.

Our team collaborates closely with various finance and infrastructure engineering teams to guarantee the accurate and timely delivery of data among financial partners, internal stakeholders, and Stripe leaders. We are responsible for reporting and tracking all Stripe payment transactions in major global markets like the US and Canada. This involves building and scaling Stripe's manual and programmatic financial reporting and reconciliation processes for incoming money movement transactions on behalf of merchants.

What you’ll do

Responsibilities

• Technical Operations roles are one part coding and one part managing projects. The ideal candidate will have experience in both, but successful candidates may index more highly in one or the other.
• Organize and direct complex technical changes as part of product releases and merchant migrations
• Identify and automate inefficient or unnecessary manual processes by making direct code changes, or coordinating more complex code changes across Stripe
• Handle inquiries from internal Stripes and external partners' technical teams with detailed investigation and sometimes code changes
• Design alerting systems using existing tools to respond to incidents quickly, or prevent them altogether
• Conduct data analysis to understand the impact of merchant configurations for Radar, and surface future product opportunities

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

• 2-6 years of full time experience in a technical role
• Knowledge of and experience with payment technologies and ecosystems
• Ability to write high quality code. We work mostly in Ruby and Java. However, languages can be learned: we care much more about your general coding skill than knowledge of a particular language or framework
• Comfort using SQL to navigate Stripe's data and diagnose the scope and urgency of issues
• Comfort with developer tools (e.g. git), and an ability to make well-scoped code changes in Stripe's codebase
• Adaptable and self-starting, demonstrating an ability to tackle complex, undefined problems and develop effective solutions in a self-directed manner
• Great technical problem-solving skills, with an ability to develop a working understanding of a technical system using a variety of methods. These include (but aren't limited to): reading/writing code, reading documentation or partner specifications, running debugging programs, reading logs, asking well-formed questions to domain experts, or digging into the raw data through various interfaces.
• Great communication skills, with an ability to frame messages appropriately for technical and non-technical audiences
• The will to deliver results, with an ability to establish priorities and reliably execute on solutions (often with hard external deadlines)
• An instinct to produce work that increases the impact of others, and helps us scale and grow (e.g. documentation, tools)