Intake & Assessment Support Specialist

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.   If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.     ORGANIZATION SUMMARY World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. This position is reliant upon funding and may be subject to modification or termination based on resource availability. POSITION SUMMARY: World Relief in Chicagoland serves adult students at every stage of their language learning journey, including career specific language classes, job readiness for newly arrived refugees and asylees, leveled general English class, and literacy and schooling support. The role of the Intake & Assessment Specialist is to manage community and client interest (including recruitment), oversee and conduct English level pre-and post-tests, and complete intakes for prospective and returning students wishing to enroll in English language classes with World Relief. Other duties involved in the role include case noting, data entry, quality control, and working with the Student Support Services team to provide new student orientations, as needed. Tuesday and Thursday evening hours are required for this role to conduct remote (from home) progress testing of students during online night classes. Otherwise, flexible scheduling. ROLE & RESPONSIBILITIES:

Intake & Assessment (70 % of time)

Assist Student Support Services team in registering prospective students for English language classes, both online and in-person, through testing and intake completion

Provide remote and in-person placement tests to new students (primary focus on enrolling new arrivals with assistance to Student Support Team enrolling community immigrants)

Ability to provide new student assessments and intake completion support on Tuesdays in Aurora, Wednesdays in Carol Stream or Lombard, and Thursdays in Albany Park.

Use placement tests and intake information to place students in appropriately leveled English language classes

Manage database imports to ensure all students are enrolled and intake processes are complete for Adult Education process and larger World Relief processes.

Help coordinate and facilitate post-testing process for students, including night progress tests As needed, receive training in intake and assessment, including NRS reporting standards   

Recruitment (20% of time) 

Advertise English classes to the community through various recruitment initiatives

Distribute flyers and other informational materials at advertising locations and community events

Attend community events to promote Adult Education programs

Develop new, creative, and effective recruitment initiatives in collaboration with various departments at World Relief

Regularly update community partners and encourage organizations to refer potential students to register for World Relief English classes

Attend office specific Tracking Team meetings to keep the broader organization up to date on course offerings and upcoming course development 

Retention (10%)

Contact prospective students who have been assigned but have yet to enroll to promote engagement

Contact students who have enrolled but dropped, or requested transitions, to find suitable class placement for their schedules to retain/re-enroll students

Track intake log data and participate in Student Support Services meetings to track pain points and potential at-risk students

JOB REQUIREMENTS:

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

Bilingual

Associate degree or equivalent required, further education highly preferred

Access to own transportation to commute to/between work sites in DuPage, Aurora, Chicago

PREFERRED QUALIFICATIONS:

Multilingual

Previous involvement with educational programs strongly preferred

Experience in advertising/marketing or recruiting is desirable but not required

Experience in living and/or working in cross-cultural environment preferred

Experience in working with database programs is desirable. 

Ability to communicate effectively in English, both orally and in writing

Strong attention to detail

Able to handle multiple tasks and keep deadlines

Strong organizing and coordinating skills

Ability to work independently

Intermediate to advanced Microsoft Excel proficiency

Flexible and adaptable 

Able to work some evening and Saturday hours