Insurance Intern-(Research and Insights)

Job Title: Insurance Intern-Research and Insights Location: Mumbai(Only Mumbai-based candidates shall be preferred) Duration: 3 Months Stipend: 10,000 per month About the Role Upstox Insurance is looking for a detail-oriented and research-driven intern to support key insurance initiatives, including bot training, product analysis, servicing flow mapping, and exploratory partnerships. This role is ideal for any student who enjoys structured research, process understanding, and creating actionable insights. Key Responsibilities 1. Bot Training & Implementation Assist in building and training an insurance assistance bot by researching and documenting: Claims flow of all insurers across Life, Health & Motor insurance Insurance servicing touchpoints & end-to-end process flows Grievance redressal journey, including escalation up to Ombudsman Top 100 Life Insurance products with illustrations, brochures (current & legacy) Top 100 Health Insurance products with policy documents (current & legacy) New Product Advisory for Life & Health categories You will help convert these inputs into structured bot-training content, flows, and rule logic. 2. Product & Process Research Identify and document products, processes, servicing flows, and claims workflows for multiple insurers Benchmark industry best practices and identify gaps or opportunities Maintain structured and well-organized product datasets 3. Strategic Exploratory Projects Work on new initiatives such as: Evaluating financer partnerships that could sponsor customer insurance premiums. Preparing comparative insights and feasibility assessments Skill Requirements Strong research, analysis, and insight-generation skills Ability to convert complex processes into structured documentation Good communication and presentation abilities Interest in Insurance, Fintech, or Customer Experience domains (preferred) Educational Qualifications ~BBI,BMS,BCOM– current student or recent graduate ~Freshers with strong research aptitude may also apply What You’ll Gain- Hands-on exposure to the insurance ecosystem across life, health, and motor Experience in building a knowledge base for bot automation Understanding of insurer claims, servicing, and grievance systems Opportunity to contribute to strategic insurance-fintech partnerships Close mentorship from domain specialists. By applying for this position, you acknowledge that you have reviewed our Prospective Employee Privacy Notice, which outlines how Upstox collects, uses, and protects your personal information ("PI"). I accept Upstox's Prospective Employee Privacy Notice. Equal Opportunity Upstox is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.