Insurance Claims Specialist - Bilingual ENG - SPN

Join a team that values you. At StaffRight, we connect talented professionals with global opportunities—and we’re growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner, you’ll love building your career with us.

We’re currently looking for a detail-oriented and bilingual (Spanish - English) Insurance Claims Specialist to support a Commercial Insurance team. If you’re highly organized, proactive, and love helping clients and teams run smoothly, we’d love to meet you!

What You’ll Be Doing:

• Handle incoming calls related to First Notice of Loss (FNOL) and deliver excellent telephone customer service with empathy and professionalism
• Interact with policyholders, claimants, agents, and internal teams to support the FNOL process for Property and Casualty claims
• Enter FNOL report details, loss information, and claim documentation into the system
• Electronically file documentation and assist with services such as mitigation letters, towing/salvage coordination, coverage verification, and policy reviews
• Support the team by processing invoices and managing vendor coordination
• Maintain accurate client and policy records by entering up-to-date information into the system
• Spot opportunities to improve workflows and suggest more efficient ways to handle admin tasks

Requirements

What We’re Looking For:

• Excellent written and verbal communication skills in both English and Spanish
• Prior experience in administrative support, preferably in an insurance or professional services setting
• Based in Mexico (strongly preferred, due to time zone alignment and team needs)
• Available to work in US time zones
• Available to start within 2 weeks from job offer

Technical Requirements:

• Comfortable in using time-trackers (e.g. Time Doctor)
• Own laptop/desktop, noise-cancelling headphones, and webcam
• Reliable internet connection (at least 50 Mbps)
• Available backup equipment in cases of power and internet outages
• Proficiency with Microsoft Office tools and Google Workspace

Benefits

Why You’ll Love Working Here:

💰 Competitive Compensation
We offer a monthly salary starting at USD 1,000 - USD 1,100, with flexibility for higher compensation based on your experience and qualifications. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded.

✈️ Paid Time Off and Sick Leave:
We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.