Installation Support Associate

About Honest Networks

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net.

Requirements

• We are not looking for Engineers for this role
• Assist field technicians remotely by monitoring their requests and helping with tasks such as configuring endpoints and switch ports, checking switch port status, checking fiber light levels, and access point status. You will also be assisting with tasks such as activating G.hn endpoints, adjusting router throttle and providing general troubleshooting assistance.
• Support dispatch and route optimization in NY, PA, CT, and NJ areas in the US.
• Audit completed installs to ensure proper information has been captured.
• Ensuring technicians close out their jobs properly and help them make changes using AirTable.
• Contact customers via phone, text or email for rescheduling purposes.
• Weekly announcement to the technician/installation team with the previous week's audit results.
• Assist with all requests from the Director of Installation Services to help manage the daily operations.

Benefits

• Paid Holidays

Honest Networks' Values

Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.