Installation Support Agent

About the job

Who we are

Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with the mission to take the stress out of card payments for SMBs.
Businesses want to focus on what they do best; running their business. But monthly hardware fees, different rates for different cards, extra costs on every transaction and frequent price increases have made payments too stressful. That’s why we started Flatpay. One flat rate across all cards - that’s it. 
We’re already more than 1,700 people across the United Kingdom, Denmark, Finland, Italy, Germany and France.

What you'll do

Who you are

Ambitious - You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.

Humble - We only work with people we like and once you join it’ll be your job to maintain that. You’re kind, low ego and people love working with you.

Smart - Smart isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.

Who you are

Role: Installation Agent
Location: On site 5 days per week
Address: Soho Works, 2 Television Centre, White City, London

Why Flatpay?

Responsibilities

• Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.
• Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.
• Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time.
• Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction.
• Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise.
• Document installation activities and ensure all systems are correctly set up and activated. 
• Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve.

 

Skills & Attributes

• Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.
• Excellent communication skills with the ability to guide customers clearly and confidently over the phone.
• Highly organized and able to manage multiple installations and tasks at the same time.
• Structured and solution oriented approach to problem solving.
• Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.
• Comfortable working in a fast growing environment where priorities can evolve quickly.
• Positive, hands on attitude and willingness to support the team wherever needed.

Background

• Some experience working with technical products, hardware installations, customer support, or onboarding roles is an advantage but not required.
• Experience in operations, logistics coordination, technical support, or customer facing roles is a plus.
• Basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed
• Fluent in English

If this sounds like a good match, we’re looking forward to hearing from you.