Insights Analyst (Chinese Proficiency)

• Interpret customer requirements, translate them into reporting deliverables, and assist in generating dashboards, report templates, and query building.
• Track deadlines and deliverables to ensure prompt report delivery to clients, maintaining overall formatting and visual consistency of reports.
• Craft contextual and qualitative analyses based on KPIs, proofread/edit reports for accuracy, and verify numbers and report findings.
• Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
• Conduct quantitative and qualitative analysis of media data to provide clients with insights on brand perception, media performance, and industry trends.
• Project management to ensure customer satisfaction throughout the delivery process, analyzing mainstream and social media content to inform strategic communication objectives.
• Utilize Meltwater software, Excel, and PowerPoint to extract data, produce reports, and collaborate with internal teams and clients to enhance value-added initiatives.
• Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.
• You will work on shift hours as the team executes monitoring operations across four shifts at the timings indicated below (8 hours + 1 hour break):
  • Shift 1: 0330hrs - 1230hrs
    Shift 2: 0900hrs - 1800hrs
    Shift 3: 1530hrs - 0030hrs
    Shift 4: 2000hrs - 0500hrs

• 0-2 years of relevant work experience (client-facing roles are advantageous).
• Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English. 
• Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
• Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
• Proficient report writing skills, covering both qualitative and quantitative aspects.
• Customer-focused mindset with a commitment to exceptional client servicing.
• Critical thinking skills, facilitating insights derived from data analysis.
• Strong interest in current affairs, mainstream media, and social media trends.
• Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
• A keen interest in learning, adaptability, and resilience in a dynamic work environment.
• Excellent written and verbal communication skills in Chinese and English for the purpose of translation.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
• The ability to legally work in the country of hire is required for this position.

• Enjoy flexible paid time off for enhanced work-life balance.
• Comprehensive health insurance tailored for you, complete with an annual health check.
• Special discount on selected restaurants/shops through our food delivery partner.
• Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work:

60 Anson Road / Mapletree Anson

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