Insight & Education Lead

Contract: Permanent

Working Pattern: Minimum 37.5 hours per week, 9-5pm Monday – Friday. Some travel, out of office hours & weekend work may be required

Location: Nationwide, with occasional travel to Manchester office

Reports to: Senior Delivery Manager - Officiating & Regions

PURPOSE

This role leads the generation of high-quality research, insight and data analysis to inform strategic and operational decision-making across Basketball England and enhance organisational performance. Insights from education programmes, BE initiatives and wider business data are used to evaluate effectiveness, identify trends and drive continuous improvement across the sport and the organisation.

Alongside this insight-led focus, the role supports the full learner journey across all Basketball England training and education programmes, ensuring effective learner recruitment, onboarding, engagement, certification and activation. The role works closely with technical course delivery partners, tutors and internal teams to ensure training programmes are delivered consistently, to a high standard, and provide a positive and effective learner experience

KEY ACCOUNTABILITIES

• Drive learner recruitment initiatives across clubs, teams, regions, schools, and community partners, and oversee smooth onboarding and high-quality learner communication and support.
• Support the delivery of training programmes by coordinating with tutors, organisers, and education delivery partners, including venue arrangements, course logistics, and financial processes such as invoicing.
• Manage learner progression pathways and promote conversion into active membership, providing clear post-course opportunities and responsive customer service through CRM and communication channels.
• Collect, analyse, and report on learner, programme, and membership data to monitor performance, identify trends, and inform continuous improvement in training delivery and learner experience and retention.
• Lead the development and implementation of Basketball England’s intelligence and insight approach, including assessments, research, evaluation and knowledge management activity
• Interpret intelligence and business data to produce accessible insights and actionable recommendations that support strategic and operational decision-making by senior leadership and programme teams, ensuring organisational analytical needs are met.

OPERATIONAL ACCOUNTABILITIES

• Build and maintain effective relationships with regions, clubs, leagues, associations, and local partners to support the recruitment and activation of coaches, officials, and volunteers.
• Coordinate the end-to-end operational delivery of technical courses, including sign-up, certification, memberships, and learner support processes.
• Develop, manage, and provide performance reports and dashboards, leading programme evaluation and analysis to assess effectiveness and inform continuous improvement to strategies.
• Design, maintain, and quality-assure data systems and tools to ensure accurate, reliable information for strategic and operational decision-making, and implement technical enhancements to improve data intelligence.
• Support communication and marketing activities, including key messages, programme updates, and good-news stories, in collaboration with internal teams.
• Lead time-limited projects from concept through to implementation, applying evidence-based approaches to improve programmes, processes, and learner experiences.
• Comply with all Basketball England governance, risk, and compliance requirements, including safeguarding, equity, conduct, anti-doping, anti-betting, anti-corruption, and confidentiality policies.
• Undertake any other duties aligned with the role and grade as required by the line manager.

ROLE REQUIREMENTS

Qualifications

A degree in a relevant subject or compensating work experience in a relevant, related field.

Experience:

Minimum 3 years’ experience of working in a sports workforce development environment and experience of data analysis and insight with an outcomes-based approach to working

Demonstrable experience of:

• Project Development / Management: Experience developing or supporting the development of workforce initiatives, preferably for an NGB or third-sector organisation.
• Strategic Delivery:
  Experience of contributing to development and delivery of strategies including research and insight strategies
• Administrative Duties: Experienced Administrator with a proven track record of working effectively as an administrator
• Data Management: Developing and managing effective and efficient data management systems, tools and processes  
• Interpreting & Applying Insight: Interpreting intelligence and insight and more critically its strategic application to drive change 
• Relationship Management: building trust and strong relationships with a range of stakeholders internally and externally, potentially including BE staff and volunteers.
• Target Driven: Target driven approach with the ability to meet outlined KPI’s.
• Monitoring and Evaluation: Managing the operational evaluation and data analysis of products and programmes.
• Customer Support: Ability to adapt and deliver support services to a growing volunteer network that is effective and efficient for the customer

Personal Skills

• Confident & Motivated: Confident with a high degree of self-motivation and initiative.
• Mental Agility & Initiative: Excellent mental agility with the ability to use own initiative to self-organise, plan and work effectively, taking account of daily changing and competing priorities.
• Quality Work at Speed: A proven ability to produce high quality work and meet deadlines at speed and under pressure.
• Teamwork: Ability to work as a member of a team, with an understanding of what behaviours contribute to effective teamwork. Appreciation of the significance of confidentiality. 
• Communications: Excellent interpersonal and communication skills demonstrating an ability to communicate upwards to a senior level and relate to a wide range of people and organisations in the right appropriate format.
• Solution Development: Ability to anticipate issues, problem solve, manage ambiguity and make sound judgements on sensitive matters.
• Time Management: Ability to multi-task and prioritise work.
• Initiative: Ability to demonstrate initiative and work well under pressure and having an ability to plan and prioritise own workload with minimum supervision.

Technical Skills

• Attention to Detail: An eye for detail with an ability to maintain a high level of accuracy in preparing and entering information.
• Advanced ICT: Significant advanced expertise in the use of Microsoft packages (word, excel, PowerPoint) and other related ICT software.
• Numeracy & Literacy: Excellent numeracy, literacy, spelling and presentation in typewritten and other work.
• Assimilate Diverse Information: ability to assimilate diverse information and opinions and make appropriate judgement calls
• Statistical Analysis: evidence of ability to assemble and interpret statistical data in an appropriate way.

Other

• A genuine interest in basketball / sport.
• Commitment to Basketball England’s values, including safeguarding, equality, diversity and inclusion (EDI), and the highest standards of governance and conduct.
• A flexible attitude to working, willing to work evenings and weekends as a result of the nature of the role and event timings.
• Job offers will be subject to completion of a satisfactory, current Basketball England DBS check and completed every three years.

We’re working to build a team that reflects the rich diversity of the basketball community in England, where everyone feels valued, respected, and able to be their full, authentic selves at work. We value diversity and are committed to fostering an inclusive and supportive work environment. We make all employment decisions regardless of age, national origin, race, ethnicity, religion, belief, gender, sexual orientation, disability, or any other characteristic protected by law.  Basketball England is an equal opportunities employer. 

Research shows that some people don’t apply for a role if they feel they do not meet 100% of the person specification. We encourage you to apply, even if you feel you don’t meet every requirement in the job description. We are a supportive and inclusive organisation, and we want to break down barriers to people joining us.  We encourage you to highlight what you can bring to the role and if this role excites you, we look forward to receiving your application.