Inside Solutions Architect - UC, Collaboration & AV

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Inside Solutions Architect (ISA) is a presales resource that leads the consultative discovery of the client’s business goals, objectives, and challenges, and then translates them into effective technology solutions. The primary objective of the ISA is to increase the growth of revenue and margin from opportunities in their respective solution environment.

The UC, Collaboration & AV ISA is a technical expert who supports the presales process by designing and recommending advanced Unified Communications, Collaboration, and Audio Visual (AV) solutions tailored to customer requirements. This role works closely with sales teams, external customers, and vendor partners to provide high-quality technical guidance and ensure customer satisfaction. The ideal candidate combines technical knowledge of UC, collaboration, and modern AV technologies with excellent communication and collaboration skills. The ISA works as a trusted advisor and subject matter expert for their clients and Zones’ sales teams.

What you’ll do as the Inside Solutions Architect – UC, Collaboration & AV:

Employees employed in the role of Inside Solutions Architect – UC, Collaboration & AV shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Assist sales teams in presales activities, including gathering customer requirements and supporting solution design.
• Support the creation of Bill of Materials (BoM), quote generation, and solution validation for UC, Collaboration & AV technologies.
• Develop a working knowledge of UC, Collaboration & AV platforms such as Microsoft Teams, Cisco Webex, Zoom, Voice and Video systems, Contact Center solutions, Crestron, and integrated meeting room technologies.
• Stay informed about industry trends, emerging UC, Collaboration & AV technologies, and vendor offerings.
• Participate in discovery calls to understand customer needs and contribute to appropriate solution designs.
• Assist in reviewing configurations, designs, and quotes before delivery to ensure accuracy and alignment with customer requirements.
• Support the identification of upsell and cross-sell opportunities within the UC, Collaboration & AV solution portfolio.
• Maintain a positive, team-oriented attitude and take initiative to improve internal processes, knowledge sharing, and documentation.
• Work towards achieving relevant certifications to enhance technical expertise and support vendor relationships in the UC, Collaboration & AV space.
• Build familiarity with the company's services catalog and UC, Collaboration & AV solutions.

What you will bring to the team:

The following are the experience and key skills required for the position:

Education:

• Bachelor’s degree in Engineering, Computer Science, Management Information Systems, or a related field.

Certification Requirements:

• At least one vendor competency certification in Microsoft Teams, Cisco Collaboration, Zoom, or other UC&C or AV platforms is preferred.
• Microsoft Teams Administrator Associate, Cisco CCNA Collaboration, or equivalent certification is a plus.

Required Experience:

• Minimum of 2+ years in a sales and/or IT implementation/support role.
• Basic understanding of UC, Collaboration & AV technologies and solutions.
• Strong communication and interpersonal skills.
• Willingness to learn and develop technical and presales expertise.
• Ability to collaborate effectively with sales teams, vendor partners, and customers.
• Strong problem-solving and customer service skills.

Key Metrics That Will Measure and Define Success for This Role:

• Contribution to sales growth and attainment of team revenue and margin targets
• Ability to support technical UC, Collaboration & AV solution design and customer engagement.
• Achievement of relevant industry certifications.
• Development of technical and business knowledge to support sales efforts in UC, Collaboration & AV technologies.

About You:

• You have a foundational understanding of UC, Collaboration & AV technologies and are eager to expand your expertise.
• You are adaptable, proactive, and capable of learning new products and technologies quickly.
• You have a customer-focused mindset and strong problem-solving skills.
• You enjoy working collaboratively in a team-oriented environment.

Zones offers a comprehensive Benefits package 

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym. 

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 

Job timings: 9:00PM – 6:00AM (PK time)