Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.
We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.
How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.
Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
At CSG, you will be part of a growing international organization that is improving how customs work gets done.
You will:
Work with experienced customs professionals and technology teams
Gain exposure to international trade and complex supply chains
Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
Inside Sales Specialist is responsible for actively supporting the sales of customs services by engaging with small and medium-sized businesses, handling sales leads, and initiating new business relationships. His work will be carried out primarily in an office-based setting – via phone, email, and using CRM systems and online tools.
This position plays a key role in expanding the client base and ensuring a quick response to incoming inquiries.
Contacting potential SME clients via phone and email.
Handling and qualifying sales leads provided by marketing or sourced independently.
Presenting the company’s offer and matching services to the client’s needs.
Supporting the preparation of commercial offers and pricing.
Collaborating with the operations and customs departments during client onboarding.
Building and updating the client database in the CRM system.
Monitoring the market and competition, and actively suggesting sales-supporting initiatives.
Participating in outbound/cold calling campaigns (working with ready-made databases and tools).
Achieving sales targets and reporting activities.
Experience in a similar B2B sales position, preferably in the logistics, freight forwarding, customs, or related industry.
Fluent in Polish and Communicative level of English
Ability to build relationships with clients via phone and email.
Strong communication skills, initiative, and a goal-oriented approach.
Proficiency in working with CRM systems and MS Office.
Basic knowledge of international trade, customs clearance, or logistics, a strong advantage.
Good work organization, independence, and consistency.
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