Inside Sales, Parts - DMG

About us: We are a recognized industry leader in providing custom HVAC products and services for the commercial, industrial, healthcare/life sciences and residential building markets. We offer product expertise, technical and application support, system design and operational support thereby meeting our clients’ specific needs and requirements. As part of the Ambient Enterprises family of brands, the DMG team consists of experienced industry-leading professionals, focused on logistical, energy and cost-effective solutions to our clients.

About the role: This position is responsible for processing parts sales, customer orders and responding to customer's inquiries, questions or complaints regarding parts services.

Key Responsibilities:

• Executes quote and order management processes with a high level of accuracy to expedite the fulfillment process and follows through fulfillment
• Reacts to customer service issues, customer complaints, and/or business opportunities
• Complete order entry or quote preparation
• Coordinate product deliveries to ensure on-time delivery of customer orders
• Proactively identify opportunities to improve the flow of product and process
• Own and manage warehouse space availability and requirements for inventory and consignment products. Implement and oversee recycling and waste management programs to ensure a clean, organized, and efficient overall warehouse environment.
• Use inventory management methods and procedures to identify, develop, and implement continuous process improvements
• Support internal sales teams by researching options including, but not limited to receiving and processing orders, product and service questions, managing transfers, warranty administration and overall customer complaints

Qualifications:

• 3+ years of customer service experience
• Warehouse and Inventory Experience 
• MS Office (Word, Excel, Outlook)
  • Experience with Business Central or MS dynamics a plus
• Previous experience or ability and willingness to learn about HVAC equipment (product knowledge)
• Ability to lift 50-100 pounds (with assistance from others)
• Patience, Flexibility, Positive Attitude
• Many different backgrounds can succeed in this position.

Compensation: $24-$28/hr DOE

We offer a comprehensive benefits package that includes health insurance, 401(k) Plan with employer matching, PTO, and paid holidays.

DMG is a part of Ambient Enterprises. Ambient is a collective of HVAC design and implementation experts,
each entity esteemed in their respective regions, with decades
of experience. Our experts merge craft with care, delivering safety,
comfort, and highly efficient, sustainable solutions for spaces that 
matter most: healthcare, commercial, and residential. We have over 1k employees across the US and Canada. DMG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.