RQM+ is the leading MedTech service provider with the world’s largest global team of regulatory and quality experts. Building upon 40 years of regulatory expertise, we also provide comprehensive clinical trial, lab and reimbursement services – reducing risk and supporting market access throughout the entire product lifecycle for medical devices, digital therapeutics and diagnostics. With more former FDA, Medicines and Healthcare Products Regulatory Agency (MHRA) and notified body regulators than any other firm, the RQM+ team has deep expertise in all clinical specialties. RQM+ currently works for 19 of the top 20 medical device manufacturers and seven of the top 10 IVD companies. The Inside Sales Manager will be responsible for overseeing and managing the day-to-day operations of the inside sales team. This position requires an individual with a strong background in sales, team leadership, and driving sales performance. The Inside Sales Manager will play a critical role in driving revenue growth, supporting the sales process, and fostering relationships with both existing and prospective customers. Responsibilities:

Lead and manage the inside sales team: Oversee daily inside sales activities, ensuring effective lead management, timely follow-ups, and a disciplined approach to pipeline progression.

Sales strategy execution: Develop and implement sales strategies that align with company goals, ensuring the inside sales team meets and exceeds monthly, quarterly, and annual sales quotas.

Customer relationship management: Build and maintain strong relationships with healthcare professionals, hospitals, clinics, and distributors to ensure product adoption and customer loyalty.

Market analysis and reporting: Monitor market trends, competitive landscape, and customer feedback to provide insights into product positioning and sales strategies.

Sales process optimization: Streamline sales processes and ensure effective use of CRM tools (e.g., Salesforce) to track leads, opportunities, and pipeline.

Collaboration with cross-functional teams: Act as the key liaison between inside sales, marketing, and field sales, ensuring seamless handoff of qualified opportunities, maintaining alignment on customer strategy, and optimizing workflows between teams.

Product knowledge: Maintain a deep understanding of the medical devices we sell, including their benefits, applications, and technical features, to provide valuable information and support to customers.

Training and development: Lead structured coaching, mentoring, and skill development programs to ensure continuous improvement and career progression for inside sales reps.

Reporting and forecasting: Regularly track and analyze individual and team performance metrics (e.g., conversion rates, outreach effectiveness) to drive accountability and continuous improvement.

This position does have supervisory responsibilities.

Requirements:

Bachelor’s degree in business, Sales, Marketing, or a related field (preferred).

10+ years of experience in inside sales, with at least 2 years in managerial or leadership role within the medical device or healthcare industry (preferred).

Strong knowledge of medical devices, healthcare systems, and industry regulations (e.g., FDA, HIPAA).

Proven track record of leading sales teams to success and achieving sales targets.

Excellent communication, negotiation, and interpersonal skills.

Ability to work in a fast-paced, target-driven environment.

Proficient in using CRM software (Salesforce or similar) and Microsoft Office Suite.

Strong analytical skills with the ability to make data-driven decisions.

Behaviors:

Action-Oriented, Approachability, Building Effective Teams, Business Acumen, Career Ambition, Composure, Courage (Managerial), Customer Focus, Decision Quality, Informing, Integrity & Trust, Interpersonal Savvy, Planning