Inside Sales Manager, Horace Mann General Agency (HMGA)

Inside Sales Manager, Horace Mann General Agency (HMGA)

Horace Mann Insurance is seeking a dynamic, results-driven Inside Sales Manager to lead and grow our Agency Sales Operations. This role is a unique opportunity to make a direct impact on our mission of helping educators and their families protect what they value most, while shaping a high-performing, client-focused sales culture.

We’re looking for a proven leader with inside sales and agency expertise, a relentless commitment to operational excellence and a passion for developing people. The ideal candidate brings strategic vision and a hands-on leadership approach to inspire teams, drive growth and consistently deliver outstanding customer experiences.

 Key Responsibilities

Sales Leadership & Performance

• Lead and manage the day-to-day operations of the Agency Sales team, ensuring consistent achievement of sales and call center efficiency targets and key performance indicators (KPIs).
• Drive revenue growth through disciplined sales management – optimizing performance across lead generation, quoting and policy sales.
• Implement data-driven performance management, leveraging dashboards and analytics to ensure accountability and alignment with strategic objectives.
• Champion a culture of ownership and continuous improvement, modeling the mindset of running a successful internal agency within the broader organization.

Coaching & Talent Development

• Recruit, onboard and develop top inside sales talent to build a best-in-class team.
• Provide strategic coaching and mentorship to front-line Supervisors, strengthening their ability to drive performance, foster engagement and uphold a culture of accountability.
• Create a competitive yet supportive environment that celebrates achievement, collaboration and professional growth.
• Inspire teams to take a client-first approach – balancing sales excellence with empathy, compliance and integrity.

Operational Excellence

• Direct all Agency Sales Center processes, including lead management, quoting, underwriting coordination and policy binding.
• Assist in the design and implementation of a Customer Save Team focused on retaining existing policyholders through various personalized retention solutions.
• Partner cross-functionally with internal/external stakeholders and business units to enhance lead flow, agency system utilization and automation efficiency.
• Streamline Agency Sales Operations to maximize productivity and policy placement while ensuring compliance with licensing, regulatory and company standards.

Customer Experience & Escalation

• Ensure every interaction embodies Horace Mann’s commitment to Distinctive Service – building trust, satisfaction and long-term relationships.
• Resolve escalated customer and agent inquiries promptly, identifying root causes and coaching teams to prevent recurrence.
• Leverage customer insights and feedback to refine sales approaches and improve overall customer experience.

Qualifications

• H.S. Diploma or GED equivalent is required.
• Bachelor’s degree in a related field or an equivalent combination of education and relevant work experience - preferred. 
• 5+ years of management experience, with at least 2 years leading an inside sales or call center team, ideally within insurance or financial services.
• Strong understanding of Agency Sales Center Operations, performance management and CRM systems – knowledge of comparative rating systems a plus
• Proven success driving revenue growth through coaching, process optimization and strategic leadership.
• Active P&C Producers insurance license required. 
• Excellent communication, analytical and people leadership skills.

Why Horace Mann?

At Horace Mann, we don’t just sell insurance – we empower educators to protect their futures. As the Inside Sales Manager, Horace Mann General Agency you’ll play a pivotal role in running a high-performing internal agency that thrives on accountability, efficiency and customer-centricity. You’ll lead a team that combines professionalism, passion and purpose to make a measurable difference in our educators' lives.

Salary Range:

• $71,500.00 - $105,400.00 annually plus incentive. 

Salary is commensurate to experience, location, etc.